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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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SPOT user resources

Quick clicks
Log in to SPOT
more “Malformed Assertion sent to Netscaler” error message upon log in – Learn what it means and how to resolve it.
SPOT account resources
more Learn how to register your MFA (multifactor authentication) device
more How to change your password
more Modify EIDM profile (email, address, challenge questions)
more Add a role/access another organization
more Remove role/access to SPOT
Approver-only resources
more Modify EIDM access (billing information)
more EIDM user guide for approvers external pdf file
more How to create a new/different organization
more SPOT update form for organizations pdf file (Add/remove NPI/PTANs within account)
SPOT login and help desk support
more Locked account? Request a password reset
Additional login issues or general SPOT questions:
more By phone: 855-416-4199 (press 1 for general assistance; press 2 for enrollment)
Monday-Friday, 8 a.m.-5 p.m. ET
more By email FCSOSPOTHelp@fcso.com
Note: SPOT account users are approved by their organization’s designated approver. If you are having issues being approved for a user account, please contact your approver directly.
For specific questions related to transactions within your account, please use the feedback form within SPOT.
Learn how to use SPOT
more View these FAQs for all things SPOT-related
more The SPOT: User Guide pdf file
News
more View the latest SPOT news
more View SPOT news archives external link
more Follow the SPOT: @theSPOTportal Twitter
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part A