Last Modified: 8/27/2024
Location: FL, PR, USVI
Business: Part A, Part B
Follow these steps if you forgot your SPOT/IDM password or user ID.
Note: these steps should only be followed if your account has not been locked. Follow the steps for a password reset below if your account is locked.
2. Click the underlined “Forgot User ID” or “Forgot Password” links below the New User Registration button.
3. Follow the steps to reset your password or user ID.
If you enter the incorrect password too many times, your account may become locked. You may either wait 30 minutes, and use the Forgot Password link, or you may follow these steps to request that your account be unlocked and your password reset:
• Call the SPOT Help Desk (855-416-4199, option 1).
• Answer identity authentication questions.
• Ask the SPOT Help Desk representative to unlock your account and reset your password.
• An email will be sent to the email associated with the IDM account.
• Click on the link to the Reset Password page included in the email.
This function should be used to make routine password changes to your account. SPOT utilizes the Identity Management (IDM) system as the gateway to accessing the portal. Follow the below steps to change your password:
• Enter your User ID, password, and click the box to agree to the Terms & Conditions (if not already checked).
• Click Sign In.
• Select your Multi-Factor Authentication (MFA) device option and enter the security code received.
• Click Verify.
• Click My Profile.
• Select “Change Password” from the links on the left.
• Enter your current password, a new password, and re-enter the new password again to confirm.
• Click Change Password. The Change Password Acknowledgment page will display.
• Click OK to close this screen. You will need to log back in with your new password. You will also receive an e-mail confirmation that the password has been changed.
Note: Users will not be able to change the password more than once per day.
The IDM password must conform to the following CMS Password Policy.
The password must:
• Be at least 15 characters long.
• Cannot be longer than 60 characters.
• Contain at least one number.
• Contain at least one lower case letter.
• Contain at least one upper case letter.
• Special characters are optional. The following special characters are acceptable: “ ! # $ % & ” ( ) * + , - . / \ : ; < = > ? @ [ ] ^ _ ` { | } ~
• Be different from the previous six (6) passwords.
• Not contain any parts of the User ID.
• Not contain any parts of your first or last name.
Note: Passwords may only be changed once per day.
If you no longer have access to or need to update the email address associated to your User ID, follow the steps below.
• Enter your user ID, password, and click the box to agree to the terms & conditions (if not already checked).
• Click sign In.
• Select your MFA device and enter the security code received and click verify.
• Select my profile.
• Click personal contact information.
• Select the pencil icon to edit your information.
• Enter a unique email address for your user ID and click submit changes.
• Confirm email address.
• Click the dropdown arrow beside your name at the top of the screen and select log out. You will receive an email confirming the change.
Note: Updating your email address will also change your MFA and recovery devices.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.