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Last Modified: 9/19/2022 Location: FL, PR, USVI Business: Part A, Part B

IDM: Forgot Password/User ID

Forgot Password or User ID (unlocked account)

Follow these steps if you forgot your SPOT/IDM password or user ID.
Note: these steps should only be followed if your account has not been locked. Follow the steps for a password reset below if your account is locked.
1. Navigate to CMS’ IDM portal: external link
er login
2. Click the underlined “Password” or “User ID” in the link below the red New User Registration button. Follow the steps to reset your password or user ID.

Reset Password (locked account)

If you enter the incorrect password too many times, your account may become locked. You may either wait 30 minutes, and use the Forgot Password link, or you may follow these steps to request that your account be unlocked and your password reset:
1. Call the SPOT Help Desk (855-416-4199, option 1)
2. Answer identity authentication questions
3. Ask the SPOT Help Desk representative to unlock your account and reset your password
4. An email will be sent to the email associated with the IDM account.
5. Click on the link to the Reset Password page included in the email
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.