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Recovery Audit Program

Cotiviti is the recovery auditor for region 3, which includes Florida, Puerto Rico, and the U.S. Virgin Islands. Cotiviti may be reached at 1-866-360-2507.
The recovery audit program is a cost containment effort aimed at reducing improper payments within Medicare programs as well as identifying process improvements to reduce or eliminate future improper payments. 
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Visit the Cotiviti website for information on how to submit ADR replies.
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The appeal process for recovery auditor denials is the same as the appeal process for the MAC. This section shows you where to find information regarding the appeal process.
Utilize educational information from First Coast and CMS on RAC related activities.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.