CERT program reference guide -- this guide shows the complete CERT process, including how to respond to medical record requests. View CERT articles and resources on the First Coast websiteView articles and resources pertaining to medical documentation on the First Coast websiteMedical Documentation Request 
-- This course addresses key components of the documentation request, including timeframes in which to respond to requests, recommended items to include, and acceptable submission methods.FAQs regarding the CERT program -- review questions and answers pertaining to the CERT program.'CERT Signature Requirements' fact sheet 
-- covers common denials related to signature requirements and medical documentation.CERT Process for Handling a Provider's Allegation of Medical Record Destruction -- (SE0547) -- outlines the process Medicare providers should follow when requested medical records are destroyed by disaster.Recommendations regarding the development of a model compliance plan for clinical laboratories the Office of the Inspector General (OIG) and other federal agencies have emphasized the importance of compliance plans.Medicare Learning Network® (MLN) Products Provider Compliance page -- find educational products on how to avoid common billing errors and other improper activities.Comprehensive error rate testing contact information -- this document includes information on how to contact the CERT documentation contractor.
