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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Secure Provider Online Tool (SPOT)

Alert for existing users
List item Error message when logging into SPOT Follow these steps if you see 'Malformed Assertion sent to Netscaler; Please contact your administrator'
What is SPOT?
The Secure Provider Online Tool (SPOT) is a free web-based application hosted through the Centers for Medicare & Medicaid Services' (CMS) Enterprise Identity Management (EIDM) portal External which provides access to an abundance of Medicare data.
What can SPOT do for you?
With SPOT you can...
Access benefits/eligibility data and documentation Search claims and payment related data
  • List itemView benefits and eligibility data
  • List itemLook up a Medicare Beneficiary ID
  • List itemElectronically submit forms through secure documentation, including:
  • •  First-level appeals forms
  • •  Additional documentation responses
  • •  CMS-838 Credit Balance Report
  • List itemObtain first-level appeals outcomes
  • List itemRetrieve documentation
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  • List itemView claims data, such as:
  • •  Claim status
  • •  Reopen a Part B claim
  • •  Medical review additional documentation request status
  • List itemSearch payment history data
  • List itemRequest data reports
  • •   Part A/B Provider Data Summary (PDS)
  • •   Part B Comparative Billing Report (CBR)
    		•
    Existing SPOT users
    Visit the SPOT user information page for account help, news, FAQs, and more.
    List item
    New user or organization registration
    Register now for free access to eligibility data, level-one appeals outcomes, claim status, remittance details, and more.
    List item
    What users are saying...
    “Using SPOT daily makes it easy to perform simple claim corrections, submit documentation, and maintain good time management.”
    Jennifer Deaton, Billing Specialist - Tallahassee Primary Care Associates
    “ The upload of documentation is simple, and the information that needs to be entered is very clear. I love using SPOT and being able to submit everything through the portal.”
    Tamara Vega, Claim Specialist - Health Systems Solutions
    First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.