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Last Modified: 10/31/2017 Location: FL, PR, USVI Business: Part A, Part B

Provider contact center closures

Training closures

The Florida, Puerto Rico, and U.S. Virgin Islands Part A and Part B provider contact centers will be open the entire month of November during normal business hours. There are no planned training closures for the month of November 2017.

Holiday closures

The Customer Service Contact Center will be closing on November 22, 2017, at 12:00 p.m. EST in observance of the Thanksgiving holiday. During the closure, no Customer Service Representatives will be available; however claims information can still be obtained through the First Coast Service Options Interactive Voice Response System (IVR). The Center will reopen on Monday, November 27, 2017, at 8:00 a.m. EST.
The Florida, Puerto Rico, and U.S. Virgin Islands Part A and Part B contact centers will only be open from 8 a.m.-noon on Wednesday, November 22, 2017.
Click here to view First Coast’s holiday closures.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.