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Last Modified: 7/17/2017 Location: FL, PR, USVI Business: Part A, Part B

Provider contact center closures

Training closures

The Florida Part A and U.S. Virgin Islands Part A provider contact centers will be closed for business from 2:00 p.m. – 4:00 p.m. ET
• Friday, July 28
• Friday, August 11
The Puerto Rico provider contact centers will be closed for business from 2:00 p.m. – 4:00 p.m. ET
• Friday, July 28
• Friday, August 11
Our customer service representatives will be undergoing training during the above referenced times.
Although our customer service representatives will not be available, the Medicare Part A Interactive Voice Response (IVR) unit will be available as usual at 877-602-8816 (toll free).
The Florida Part B and U.S. Virgin Islands Part B provider contact centers will be closed for business from 2:00 p.m. – 4:00 p.m. ET
• Friday, July 28
• Friday, August 11
The Puerto Rico provider contact centers will be closed for business from 2:00 p.m. – 4:00 p.m. ET
• Friday, July 28
• Friday, August 11
Our customer service representatives will be undergoing training during the above referenced times.
Although our customer service representatives will not be available, the Medicare Part B Interactive Voice Response (IVR) unit will be available as usual at 877-847-4992 (toll free).

Holiday closures

Click here to view First Coast’s holiday closures.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.