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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 8/14/2021 Location: FL, PR, USVI Business: Part A, Part B


First Coast Leadership Team

Harvey Dikter, President & CEO
Lydia Rogers, Vice President and Contract Project Manager
Tom Hinkson, Vice President of Operations
Dr. Juan Schaening, Executive Contractor Medical Director
Lora Carerro, Director and Compliance Officer
Whether you’re a new or a seasoned Medicare provider, it is sometimes difficult to find your way through the twists and turns of the dynamic Medicare environment. First Coast can help.
First Coast has built a distinguished reputation as one of the nation’s largest and most trusted Medicare administrators since the program’s inception in 1966. First Coast’s exemplary record is founded upon its steadfast philosophy of the right things, the right way as well as its long history of diligent compliance with CMS guidelines and regulations. Visit our corporate website for additional information external link.

When Experience Counts & Quality Matters

For more than 40 years, First Coast’s mission has been strongly linked to both the Medicare program and the beneficiaries it serves. Over the years, First Coast has developed a comprehensive knowledge of the intricacies of the Medicare program and has shared the benefits of its collective experience with members of its provider community.
First Coast is the MAC for Florida, Puerto Rico, and the U.S. Virgin Islands, and its services include claims processing, customer service, provider audit and reimbursement, provider enrollment, and the provision of provider education and resources.

Customer focus

First Coast serves a diverse provider community comprised of health care facilities and professionals with different interests due to geographic location, specialty, or language preference. One of the most important facets of First Coast’s reputation is its strong dedication to customer service as well as its commitment to continuous quality improvement. First Coast’s customer-first initiative has resulted in consistently higher levels of customer satisfaction as well as official recognition from CMS.
First Coast’s provider outreach and education (POE) and provider website teams work closely with members of the customer service team as well as other operational areas to ensure that providers have access to the best Medicare training and online resources available and whenever possible, to have that access in the language of their choice.
Throughout its tenure, First Coast has researched industry trends, listened to provider feedback, and utilized the latest technology to ensure that providers not only have the Medicare resources they need but also can choose when and how they will receive them. From scheduling more frequent eNews communications to offering the convenience of a Spanish as well as an English provider website, First Coast consistently strives to offer providers the advantage of convenient access to the most current program information as well as the cutting-edge tools they need to submit Medicare claims efficiently as well as successfully.
Both and offer providers an array of online resources, including the latest Medicare news as well as a comprehensive publications archive, fee schedule and local coverage information, an educational events calendar, forms, tutorials, and a variety of other provider resources available exclusively from First Coast. First Coast’s eNews service offers providers the advantage of receiving regularly scheduled, email notifications (in English or Spanish) to keep them informed not only of upcoming educational opportunities but also of important changes to the Medicare program itself.
The POE team offers providers several educational opportunities throughout the year, including numerous training webcasts, an annual Medicare Speaks symposium, and access to recordings of most webcasts. To complement the instructor-led training events held throughout the year, First Coast University external link offers providers the added advantage of online courses that allow providers to train when and where it is most convenient for them.

Where we’re going

First Coast is always looking forward and continues to enhance the services it furnishes its provider community. Providers’ comments and suggestions drive everything First Coast does.
Tell First Coast’s management team exactly what you think about your experience with any part of First Coast.
General inquiry request -- use this form to submit general inquiries regarding Part A or Part B of the Medicare program.
As it continues to grow, First Coast will never lose sight of its mission: To provide the highest quality service possible for all of its customers and to safeguard the integrity of the Medicare program.

Contact us

Visit the provider contact center for phone numbers, and links to mailing addresses, and more.

Join the team: Careers with First Coast

First Coast is dedicated not only to providing the best service to its customers but also to finding the best employees who embrace our company values -- the right things, the right way. First Coast is an equal opportunity employer and offers a wide array of career options including:
Medicare claims processing and review
Customer service
Provider education and outreach
Medicare appeals: Review and processing
Medical review
Human resources
Information technology (IT)
Other support areas
As a company, First Coast is committed to promoting a work/life balance and to providing competitive total compensation packages for its employees. Please visit First Coast’s Career Center external link to learn about current career opportunities.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.