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SPOT

Discover what you can do on the SPOT
First Coast’s Secure Provider Online Tool (SPOT) is a free web-based application hosted through the Centers for Medicare & Medicaid Services’ Enterprise Identity Management (EIDM) portal external link.
The SPOT: User Guide pdf file and the On-the-SPOT FAQs will show you everything you want to know about:
more Claim Data
more Claim Status
more Part B Claim Reopening
more Payment Data
more Remittance Advice
more Secure Messaging (electronic form submission)
more Part A/B Claim Redetermination Requests
more Part A Claim Reopening Request
more Part A Cost Report Submission
more Part B MSP and Non-MSP Overpayment Forms
more Part B Overpayment Redetermination Request
more Part A/B General Inquiry Requests
more Data Reports
more Part A/B Provider Data Summary (PDS)
more Part B Comparative Billing Report (CBR)
Register for EIDM account/request access to SPOT
Registration for the SPOT is a two-part process. You must first establish your EIDM account before submitting an application to request access to the SPOT application.
more Part I: Create an EIDM account -- it’s all about you: Your name, SSN, home address, telephone, and email address
more Part II: Request access to SPOT -- it’s all about the organization: Billing provider’s NPI/PTAN/TIN, practice official name/role, line of business address
more Parts I and II: New user registration -- Create EIDM account and Request access to SPOT
more Multifactor authentication registration -- Learn how to register your MFA (multifactor authentication) device for continued access to SPOT
Find answers on-the-SPOT
Learn the answers to providers’ frequently-asked questions about registration, profiles, and different types of data available on the SPOT.
Find help on-the-SPOT
Find help on the SPOT: Use these resources to learn how to use the SPOT, how to report account or website issues to the SPOT Help Desk, and the best way to make a suggestion about future enhancements to the SPOT.
more SPOT Help Desk: 855-416-4199 or FCSOSPOTHelp@fcso.com
more Report a problem with SPOT website or call: 855-416-4199
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.