SPOT user resources
-- Remember to log in to SPOT frequently (preferably weekly). Approvers and end users will lose SPOT access if they fail to log in at least once every 30 days.
– SPOT users should now access the Identity Management system
(IDM) to make account changes. Update any bookmarked references to the Enterprise Identity Management (EIDM) in your browser to IDM for SPOT account updates: https://home.idm.cms.gov/
Unable to login
or receiving a “Malformed Assertion sent to Netscaler
” error message?– Learn how to resolve it
and regain access to SPOT.
New organization registration forms
Note: If you are locked out of your account, you must call the SPOT help desk.
SPOT help desk:
By phone: 855-416-4199 (press 1 for general assistance; press 2 for enrollment)
Note: Please do not use email for requests to unlock your account
Note: SPOT account users are approved by their organization’s designated approver. If you are having issues being approved for a user account, please contact your approver directly.
For specific questions related to transactions within your account, please use the feedback form within SPOT.
SPOT instructional videos
SPOT is available 24/7, with the exception of routine weekly maintenance (Thursday 9-11 p.m.) and scheduled outages to maintain performance and allow for functionality updates. During weekly maintenance and scheduled outages, access to SPOT may be unavailable.
Note: Secure documentation submissions received after 6 p.m. ET weekdays, or on weekends and holidays will receive a receipt date that reflects the next business day.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.