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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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Quick clicks
more SPOT registration for new users on hold beginning February 15learn more
moreMalformed Assertion sent to Netscaler” error message upon log in – Learn what it means and how to resolve it.
more SPOT’s MBI lookup is here -- Exclusively for SPOT users, the MBI lookup allows users to quickly search for a Medicare Beneficiary Identifier.
Register for your free SPOT account to start using this tool and gain access to essential Medicare data.
SPOT login and user resources
gin to SPOT -- Registered users
more SPOT Help Desk: 855-416-4199 or
Register for EIDM account/request access to SPOT
Registration for the SPOT is a two-part process. You must first establish your EIDM account before submitting an application to request access to the SPOT application.
more Parts I and II: New user registration -- Create EIDM account and Request access to SPOT
more Multifactor authentication registration -- Learn how to register your MFA (multifactor authentication) device for continued access to SPOT
Discover what you can do on the SPOT
First Coast’s Secure Provider Online Tool (SPOT) is a free web-based application hosted through the Centers for Medicare & Medicaid Services’ Enterprise Identity Management (EIDM) portal external link.
The SPOT: User Guide pdf file and the On-the-SPOT FAQs will show you everything you want to know about:
more Medicare Beneficiary ID lookup
more Claim Data
more Claim Status
more Payment Data
more Part A/B Claim Redetermination Requests
more Part A Claim Reopening Request
more Part B MSP and Non-MSP Overpayment Forms
more Part B Overpayment Redetermination Request
more Part A/B General Inquiry Requests
more Data Reports
more Part B Comparative Billing Report (CBR)
First Coast Fan Files
Meet First Coast Service Options website user Jennifer Deaton, who says using First Coast’s website tools and SPOT daily make it easy to perform simple claim corrections, submit documentation, and maintain good time management.
Find answers on-the-SPOT
Learn the answers to providers’ frequently-asked questions about registration, profiles, and different types of data available on the SPOT.
Find help on-the-SPOT
Find help on the SPOT: Use these resources to learn how to use the SPOT, how to report account or website issues to the SPOT Help Desk, and the best way to make a suggestion about future enhancements to the SPOT.
more SPOT Help Desk: 855-416-4199 or
more Report a problem with SPOT website or call: 855-416-4199
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.