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Last Modified: 10/6/2017 Location: FL, PR, USVI Business: Part A, Part B

Your visit to First Coast’s provider websites is private and secure

The privacy of our customers is of primary importance to First Coast Service Options Inc. (First Coast). When you visit one of First Coast’s provider websites, First Coast does not collect any personally identifiable information (PII) about you unless you choose to explicitly provide it. However, First Coast does collect some data about your site visit to better understand public use of the site and to make it more useful to visitors. Below is a description of the type of information that is automatically collected and stored during your site visit.
When you enroll in the provider web portal, First Coast collects specific PII from you to establish your account and to properly authenticate you for access to the provider web portal.

How First Coast collects information

When you browse through any website, certain information about your visit may be collected. First Coast uses a web analytics program to collect information automatically and continuously. First Coast uses this information to measure the number of visitors to its sites and their respective sections and to distinguish between new and returning visitors to help make the First Coast sites more useful to visitors. However, no PII is collected.
The First Coast web team conducts analyses and reports on the aggregated data from the analytics tool. The reports are only available to the First Coast provider website manager, members of the website staff, and other designated staff who require this information to perform their duties.
First Coast also uses online surveys from a random sample of visitors to obtain feedback and data on visitors’ satisfaction with the First Coast websites. This survey does not collect PII, unless you enter it as part of your feedback. Participation in the survey is voluntary. If you decline to participate, you will still have access to the identical information and resources on First Coast’s provider websites as those who do decide to take the survey. Answers to the survey help First Coast improve its provider websites to make them easier to use and more responsive to the needs of site visitors.
The First Coast web team conducts analyses and reports on the aggregated data from the survey. The reports are available only to the First Coast website manager, members of the First Coast website staff and other designated staff who require this information to perform their duties.
First Coast collects PII from you to establish your account in the provider web portal. The information is only available to authorized First Coast administrative users.

Information First Coast collects

From the First Coast provider websites:
Web analytics -- for performance and generic new/returning User usage metrics
Surveys -- user satisfaction feedback for site enhancements
From the First Coast web portal signup and usage:
National Provider Identifier (NPI)
Provider Transaction Access Number (PTAN)
Submitter data (First name, last name, date of birth, Social Security Number, valid email address)
Legal business name
Tax Identification Number (TIN)
Any pertinent claim data
Transaction specific data, for processing and reporting purposes
Web analytics -- for performance and generic new/returning User usage metrics
Surveys -- user satisfaction feedback for site enhancements
Opt Out Options
Portal sign-up and usage have required data fields that must be completed for you to be properly authenticated for access. Without this information, First Coast cannot establish your user account for the provider portal.

How First Coast uses cookies

The Office of Management and Budget Memo M-10-22, Guidance for Online Use of Web Measurement and Customization Technologies external pdf file allows Federal agencies to use session and persistent cookies.
When you visit any website, its server(s) may generate a piece of text known as a "cookie" to place on your computer. The cookie allows the server(s) to "remember" specific information about your visit while you are connected. The cookie makes it easier for you to use the dynamic features of web pages. Requests to send cookies from First Coast’s web pages are designed to collect information about your browser session only; they do not collect personal information about you.
There are two types of cookies: “Temporary session cookies” (single session) and “persistent cookies” (multi-session). Temporary session cookies will last only as long as your web browser is open. Once you close your browser, the temporary session cookie will disappear. Persistent cookies are stored on your computer for longer periods.

How First Coast uses temporary session cookies

First Coast uses temporary session cookies for technical purposes such as improving navigation through its site and in the First Coast portal. These cookies let First Coast’s server(s) know that you are continuing your visit. The temporary cookie is not permanently stored on your computer. The cookie and the information about your visit are automatically deleted shortly after you close your browser to end the session.
First Coast’s use of session cookies is defined as “Usage Tier 1 -- Single Session.”  The policy says, “This tier encompasses any use of single session web measurement and customization technologies.” 

How First Coast uses persistent cookies

The Office of Management and Budget Memo M-10-22, Guidance for Online Use of Web Measurement and Customization Technologies external pdf file allows Federal agencies to use persistent cookies in addition to temporary session cookies. 
First Coast uses persistent cookies to help it recognize new and returning visitors to its provider websites and portal. Persistent cookies remain on your computer between visits to the First Coast provider websites until they expire. First Coast does not use this technology to identify you or any other individual site visitor.
First Coast’s feedback survey tool uses persistent cookies to block repeated invitations to take the Results survey. First Coast also uses persistent cookies to enable its web analytics program to measure how new and returning visitors use its provider websites over time.
First Coast’s use of session cookies is defined as “Usage Tier 2 -- Multi-session without Personally Identifiable Information (PII).”   The policy says, “This tier encompasses any use of multi-session web measurement and customization technologies when no PII is collected.”

How to “opt out” or disable cookies

If you do not wish to have temporary or persistent cookies placed on your computer, you may disable them using your web browser. If you decide to “opt out” of cookies, you will still have access to all information and resources the First Coast websites and web portal. However, by disabling the cookies, it could impact your experience using the First Coast portal.
You can easily remove any cookies that have been created in the cookie folder of the most popular Internet browsers. Simply click the “Help” function on your browser and enter “cookies” to search for information on how to remove all or individual cookies.

How personal information is protected

You do not have to give First Coast personal information to visit the First Coast provider websites.
If you choose to provide First Coast with additional information about yourself through an email message, form, survey, et al., First Coast maintains the information only as long as needed to respond to your question or to fulfill the stated purpose of the communication.
Personal information is required for access to the provider web portal. First Coast will safeguard the personal information you provide for the provider web portal in accordance with the Privacy Act of 1974, as amended (5 U.S.C. Section 552a).

How First Coast maintains and disposes data

First Coast retains the data from the web analytics tool and feedback survey results only as long as required by law or needed to support the mission of the First Coast provider websites.
Personal information entered for the provider web portal will be maintained on the “My Profile” page after access has been granted in the Enterprise Identity Management (EIDM) system. Personal information may be corrected by you on this page after you have signed in to EIDM. In the event that a Social Security number is incorrect, you must recreate a new profile.
First Coast retains the data in the provider web portal and does not dispose of the data unless required by law.

Disclosure

First Coast will endeavor to protect the personal information you share within its systems. First Coast does not routinely disclose, give, sell, or transfer any personal information about its visitors, unless required by law enforcement or by statute. However, aggregate information may be shared as follows:
Statistics will be furnished to CMS and used internally by Medicare staff to monitor performance requirements. These statistics do not include any personal information.
First Coast will make every attempt to protect any personal information you furnish through an email message, form, survey, et. al. You should be aware that email is not secured against interception. Personal claims or medical information should never be sent to First Coast through email.
The use and disclosure of your personal information for the provider web portal is authorized by Sections 1842, 1862 (b) and 1874 of Title XVIII of the Social Security Act (The Act) (42 United States Code (U.S.C.) 1395u, 1395y (b), and 1395kk).

Site security

For site security purposes and to ensure that this service remains available to all users, First Coast and EIDM use software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual.
The point of contact for any questions, concerns or to report a known or suspected violation is:
Christopher Moir
Privacy Officer
Guidewell Source
Parent company of First Coast Service Options Inc. and Novitas Solutions, Inc.
532 Riverside Ave. Jacksonville, FL 32202
Phone: 904-791-6302
Email: Privacy.Officer@guidewellsource.com
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.