skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 9/1/2022 Location: FL, PR, USVI Business: Part A, Part B

SPOT system status and scheduled maintenance

Current system status

SPOT is available.
Note: If you are unable to access the SPOT, this may be due to the annual certification requirement. Please log in to IDM and verify your SPOT role status. If you no longer have a role for SPOT, follow the instructions to Add a role today.

Regular maintenance schedule

SPOT is available 24/7, except for routine weekly maintenance (Thursday 9-11 p.m.) and scheduled outages to maintain performance and allow for functionality updates. During weekly maintenance and scheduled outages, access to SPOT may be unavailable.
Note: Secure documentation submissions received after 6 p.m. ET weekdays, or on weekends and holidays will receive a receipt date that reflects the next business day.

Additional upcoming SPOT maintenance schedule

Additional scheduled maintenance which affects the ability to log into SPOT will be listed below.
Due to CMS maintenance, multi-factor authentication (MFA) codes issued through email will not be available from Friday, September 2 at 9 p.m. ET through Tuesday, September 6 at 7 a.m. ET. This will result in you not being able to access SPOT unless you have an additional device setup to receive the MFA code. We recommend registering multiple MFA devices to avoid this issue.  
Detailed instructions on how to register MFA devices are available on our web site:  Learn how to register your MFA (multifactor authentication) device. Once additional MFA devices are setup, there will be a dropdown to select the MFA device to be used at the time of login. The MFA device selected from the dropdown will be the default at the next login.

Identity Management (IDM) System

Maintenance for the CMS IDM system may occur during off-peak hours and may affect your ability to log into SPOT.

Stay informed

Urgent SPOT system alerts will be posted above and sent via listserv to SPOT users. We encourage all users to maintain a valid email address within their IDM profile to continue to receive these notifications.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.