Contact center

Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.

To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:

Select which best describes you: Health Care Professional Person(s) with Medicare

This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.

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Contact center

Coronavirus (COVID-19) information

Get the latest COVID-19 information, including telehealth

Accelerated and advance payment request form for providers

• Submit Medicare program-related inquiries.

• Live chat -- have your website-related questions promptly answered with First Coast's live chat service. Live chat availability: Monday–Friday, from 10 a.m. – 2 p.m. To begin, click on the chat image located on the top right of any page.

SPOT

• FCSOSPOTHelp@fcso.com -- email your questions or comments about First Coast's portal SPOT.

• @theSPOTportal

-- learn about the latest news and issues affecting First Coast's provider portal.

Closure information

View these pages for First Coast's holiday schedule and additional closures.

• Holiday schedule

• Provider contact center training closures

• Additional closures and contact center resources

Resources

View these helpful documents prior to calling the provider contact center:

• Guidelines for electronic submissions to First Coast -- verify the receipt date your electronic submissions (also includes faxes, SPOT, and IVR submissions) will recieve.

• View the provider authentication requirements when contacting us External pdf

-- elements required:

• National provider identifier (NPI)

• Provider transaction access number (PTAN)

• Last five digits of the tax identification number (TIN)

• Inquiry checklist -- be prepared when contacting First Coast -- Use this convenient checklist to determine the information needed for your call.

Contact CMS

If you would like to share your feedback with CMS regarding First Coast's performance please take advantage of these resources:

• CMS, Region 4 (Atlanta): OPOLE_IFM_ATL_Inq@cms.hhs.gov -- send an email sharing your comments regarding First Coast's performance.

• CMS contact information -- learn where to mail a letter to CMS' region 4 office and find other CMS contact information.

Connect to CMS

@CMSGov

https://www.youtube.com/user/CMSHHSgov

• RSS feeds and podcasts

About us

First Coast is currently responsible for the provision of quality Medicare administrative services for health care professionals located in Florida, Puerto Rico, and the U.S. Virgin Islands. If you would like to find out more about our organization, please take advantage of these resources:

• Provider welcome page -- learn about First Coast's distinguished history, guiding philosophy, and our future plans.

• First Coast career center external

-- explore First Coast's current employment opportunities.

Give your feedback

Let us know how we're doing by taking this brief survey after your interaction with us. You can also provide your suggestions for improvement.

Take the survey now

First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.