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Last Modified: 6/11/2019 Location: FL, PR, USVI Business: Part A, Part B

First Coast’s Live Chat -- new hours

Join us on medicare.fcso.com for Live Chat, now available Monday-Friday, 10 a.m.-3 p.m. Eastern time (ET) for website-related inquiries. At First Coast Service Options Inc. (First Coast), the needs of our provider community come first. Your feedback helps us to identify opportunities for us to improve the services we provide and to find innovative ways to enhance your online experience as well as the resources you use every day.
Although we strive to make our provider website easy to use, we know that new or infrequent site visitors may occasionally require a little assistance to find the online resources they need on medicare.fcso.com. We can help.
Now, Monday-Friday, from 10 a.m.-3 p.m. ET, you can save valuable time by having your website-related questions answered online with First Coast’s Live Chat.
If you are searching for a specific form or can’t find a provider resource on medicare.fcso.com, simply click the Live Chat icon located at the top of every page, and a member of our web team will be happy to assist you.
Our online chat service is designed to furnish prompt, accurate, and courteous responses to providers’ questions about medicare.fcso.com by those who know it best.
Note: To ensure the protection of your patients, any submission of protected health information (PHI) or personally identifiable information (PII) during your online chat session will be automatically blocked by Live Chat, and your session will be terminated.
Customers who submit Medicare or claims/policy-related questions through chat will be redirected to the provider contact center or to general inquiry requests.

Let us be your guide to medicare.fcso.com

First Coast’s Live Chat offers personalized website guidance, assistance, and support from our team of experts who will show you how to find the online resources you need -- quickly and easily -- on medicare.fcso.com.
So, the next time you have questions about the provider website, save time; ask online.

FAQs

Q. May I obtain enrollment status on chat?
A. No. The agents on chat will guide you to the application status lookup tool. If you need more detailed status or your application has exceeded the current processing times, please contact enrollment directly at 888-845-8614.
Q. Will chat representatives assist with inquiries related to a specific claim?
A. No. You can check claim status online through our Secure Provider Online Tool (SPOT) or through the IVR.
Q. I cannot find a specific document on the website; will using chat help me find it?
A. Yes. Chat representatives can assist you in locating documents on our website.
Q. I’m not sure I’m using the fee lookup tool correctly; is a chat representative able to assist me?
A. Yes. Chat representatives can help you understand the fee lookup, and provide you with links to related training and information.
Q. What if I have a website-related question and there is no agent available?
A. Simply click the ‘Email us’ button on the top right of any webpage and submit your website-related question to us.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.