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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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Last Modified: 3/14/2022 Location: FL, PR, USVI Business: Part A, Part B

Website enhancements

We’re listening – thank you for your continued feedback!
First Coast appreciates the feedback you send to us through our satisfaction surveys. We evaluate your feedback every day and use your suggestions and questions to help drive improvements to our websites.
Added a warning alert to all website shared tools at 30 minutes of inactivity that the tool will expire in 30 minutes. Previous warning box only appeared two minutes before the timeout.
Added more attention/red bold to statement on all webinar flyers explaining that to register, you must create an account in First Coast University (FCU). We also added detailed FCU registration instructions to all Spanish-language event flyers.
Added the first-level appeal fax number (previously found only inside and at the top of the downloaded form) to the appeals contact information page to advise that fax is an option.
Updated our article on the requirements for investigational device exemption (IDE) studies approved by CMS to provide more information.
Removed digital signature fields from electronic data interchange (EDI) forms to eliminate accessibility issues.
Added SPOT-related forms to the main forms page and a forms box was added to the SPOT user resources page.
Added external link to the Washington Publishing Company external code lists to our remittance advice page to more easily obtain CARCs, RARCs, provider adjustment reason codes, claim status codes, and much more.
Updated E/M interactive worksheet to include 2021 changes for office/outpatient E/M services.
Corrected an incorrect address on the PARD contact page.
Clarified mailing information article regarding paper enrollment applications.
On our tools center page, added a “Most popular tools” box to highlight the top tools based on provider usage.
On our mental health services page, added a link to an IOM external link that helps providers understand who is and is not eligible for enrollment.
Added the “Requesting a copy of certification letter” to our provider enrollment resources page to help providers easily locate this resource.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.