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Last Modified: 11/26/2024 Location: FL, PR, USVI Business: Part A, Part B

SPOT End User Instructions

Requirements for all SPOT users

First Coast would like to inform you of the requirements for all Secure Provider Online Tool (SPOT) users. Implementation of the following requirements will help to ensure consistent and proper SPOT access for you so you can enjoy all that SPOT offers and will reduce disruption in your daily tasks.
The sharing of user accounts is forbidden and is a direct violation of CMS’ security system requirements. If it is discovered that users are sharing SPOT or Identity Management system (IDM) accounts, the accounts will be disabled.
You must log in to SPOT (https://thespot.fcso.com/), not just IDM, regularly to avoid losing access. All users are required to log in to SPOT at least once every 30 days. Any user IDs that do not meet this requirement will be considered inactive. Logging in to the Identity Management (IDM) system at https://home.idm.cms.gov to reset your password is required to reactivate the SPOT access.
If you have forgotten your password, your User ID, or need to unlock your account, click the necessary underlined piece of information under the New User Registration button on the IDM sign in screen external link.
Please view the SPOT User Resources page for the latest news and resources, including forms. Please also closely monitor your email for information on upcoming changes, enhancements, outages, and more.
NOTE: Prior to completing these instructions your organization must have a designated approver who has created your organization in IDM.
Is this the correct role for you? View role descriptions here

Instructions

Navigation examples

1. Navigate to CMS’ IDM portal: https://home.idm.cms.gov external link

Select link for New User Registration
NOTE: If you already have an IDM account, skip to Step 5.
IDM login screen

2. Register your information

This portion of the application is based on your personal information.
The information you enter here will be important later in the process for securing your access to SPOT.
Per CMS requirements, enter your:
First name
Last name
Date of birth
Email address.
Review the terms and conditions, check the box, and click Next to continue.
New user personal  information

3. Complete your contact information

Enter your:
Home address
Primary contact telephone number
Click Next to continue.
contact information

4. Create User ID, Password & Security

NOTE: IDM and SPOT accounts CANNOT be shared. Each individual who needs access must create their own IDM account and their own SPOT account.
Create a User ID for your IDM account, based on the provided parameters:
A minimum of six and a maximum of 74 alphanumeric characters
Can contain alphanumeric characters
The @ symbol may only be used if the user id is in a valid email address format (j.doe@abc.com)
May not start or end with special characters, or contain consecutive special characters
Your User ID may not contain your SSN or any nine consecutive numbers
Create your Password for your IDM account, which must meet the provided parameters:
Be at least 15 characters long.
Cannot be longer than 60 characters.
Contain at least one number.
Contain at least one lower case letter.
Contain at least one upper case letter.
Special characters are optional. The following special characters are acceptable: “ ! # $ % & ” ( ) * + , - . / \ : ; < = > ? @ [ ] ^ _ ` { | } ~
Be different from the previous six (6) passwords.
Not contain any parts of the User ID.
Not contain any parts of your first or last name.
Note: Passwords may only be changed once per day.
Confirm New Password
Complete the Select Question and Answer section, which may be used to verify your identity.
Click the Submit button.
A message will display when the registration has completed. Click Return to proceed back to the login screen.
create user id screen
 registration complete message

5. Log in

Log into IDM external link with the User ID and password created.
 IDM login screen

6. Set up multifactor authentication (MFA)

*Skip this step if you previously setup the MFA.
Choose the best MFA factor for your needs.
Click the Setup button and follow the steps on the screen to complete the setup.
We recommend setting up at least 2 MFA devices.
Click Finish when complete.
 MFA setup
 MFA final

7. Role request

Once you have logged in, click Role Request from the self-service options.
 Self service tiles

8. Select an Application

Type SPOT in the ‘Select an Application’ drop-down field and click on ‘SPOT-First Coast Service Options internet portal (FCSO)’ to proceed to the role selection.
 Locate the SPOT application

9. Select a Role

Click on the drop-down menu next to ‘Select a Role.’ Select ‘FCSO – SPOT End User.’ Note: Do not select any other role.
Note: If you select the incorrect your application will be denied, and you will need to begin the registration process from Step 5.
 Select a role

10. Review Remote Identify Proofing information

The next steps will verify your identity. NOTE: If you are NOT asked to verify your identity, skip to Step 14.
This process is known as Remote Identity Proofing (RIDP) pdf file.
The Experian identity verification service is used by CMS to confirm your identity when you need to access a protected CMS Application.
If you have not previously been through CMS’ required identity verification, you may be prompted for RIDP when requesting access to SPOT.
Read the terms and conditions, check the box to agree, and then click ‘Next’ to proceed.
mote identity proofing agreement terms

11. Complete the Remote Identity Proofing

Use your personal information to complete all the required fields.
Tips:
You must use your full legal name. Refer to your driver’s license or financial account information.
Your surname and other information, such as date of birth, must match the information Experian has for you on file.
Do not use nicknames.
If you have a two-part name, enter the second part in the middle name field. (i.e., Mary Beth would have Mary in the first name field and Beth in the middle name field)
Enter your current residential address:
Address where you receive financial statements including credit cards and/or utilities
Address you most consistently use for billing purposes
Address associated with your credit report
If you have a recent change in address, you can try to ID proof with a prior address.
Click ‘Next’
If your information is verified, you have completed the RIDP process. Click Next and proceed to Step 14.
mote identity proofing data fields

12. If your information cannot be verified…

In the event your information cannot be verified through RIDP, you will be asked to contact Experian Verification Support Services.
When you contact Experian Verification Support Services, please keep your ‘Review Reference Number’ close at hand. If Experian is able to resolve the information, return to Step 5 in this process by logging into your IDM account and begin the process of requesting access to SPOT.
You may return to this application once you have resolved the issue with the Experian database.
mote identity proofing error

13. Contacting Experian

When you arrive at the Role Request process again, click the check box to confirm your Experian verification and click Next.
Once you enter your information, the CMS IDM system will verify your contact with Experian.
If Experian successfully verified your identity, you will be able to complete your request for SPOT.
If Experian is unable to verify your identity, contact the SPOT Help Desk and request to be manually verified.
 Experian verification

14. Find Your Organization

On the screen, type in the Legal Business Name of your organization and select the State/Territory.
You must click Search to find your organization in the drop-down menu.
If your organization is not found, it has not been created by an approver yet.
Your organization must have a designated approver who has created your organization in IDM. Please consult with your organization’s designated official.
Click Review Request, review your information, enter your reason for request, and click Submit Role Request.
 Search and select organization

15. Request Submitted

The final screen will confirm that your IDM request has been submitted. You will receive an email confirmation once your request is approved by your approver.
NOTE: If you need to add an additional role and access another organization, please follow these instructions.
 Role confirmation

16. Access SPOT

Once the request is approved, go to https://thespot.fcso.com and sign in to access SPOT.
OT home screen
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.