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IVR resources

Secure Provider Online Tool (SPOT)

Did you know you can check claim status and find eligibility and benefits data online?
Modified: 6/19/2017
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Modified: 6/19/2017
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
Modified: 6/19/2017
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
Modified: 6/19/2017
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
Modified: 2/25/2017
This converter has been created to assist you with using the touch-tone entry method on the Interactive Voice Response system.
Modified: 6/29/2017
A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
Modified: 6/19/2017
A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
Modified: 5/1/2017
A print-friendly quick reference guide for navigating the Part B Interactive Voice Response (IVR).
Modified: 3/23/2017
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
Modified: 6/30/2017
This directory contains information for Medicare Advantage, demonstration, PACE, and cost organizations that have an active contract with CMS at the time of the directory’s publication.
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known Home Health provider IDs, along with each facility's name and address.
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known hospice provider IDs, along with each facility's name and address.
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known hospital provider IDs, along with each facility's name and address.
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known renal provider IDs, along with each facility's name and address.
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known skilled nursing facility provider IDs, along with each facility's name and address.
Modified: 5/29/2017
Link to the Medicare Managed Care Manual on the CMS.gov website (Pub. 100-16).
Modified: 2/2/2017
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers/customers to request telephone reopenings on certain claims via the IVR.
Modified: 2/2/2017
To ensure you have all the information needed to submit your reopening request(s) via the IVR, we suggest using the IVR reopening request help sheet when preparing to call the IVR.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.