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IVR resources

Secure Provider Online Tool (SPOT)

Did you know you can check claim status and find eligibility and benefits data online?
Go to 'the SPOT' and find out how.

IVR telephone numbers

  • Part A -- 877-602-8816
  • Part B -- 877-847-4992
    • IVR operating guide - Florida and the U.S. Virgin Islands Part A
    Modified: 11/8/2018
    The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
    IVR operating guide - Florida and the U.S. Virgin Islands Part B
    Modified: 11/6/2018
    The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
    IVR operating guide - Puerto Rico Part A
    Modified: 11/6/2018
    The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
    IVR operating guide - Puerto Rico Part B
    Modified: 11/6/2018
    The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
    IVR touch-tone converter
    Modified: 11/1/2018
    This converter has been created to assist you with using the touch-tone entry method on the Interactive Voice Response system.
    IVR quick reference guide - Part Apdf file
    Modified: 11/8/2018
    A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
    IVR quick reference guide - Part Apdf file
    Modified: 11/8/2018
    A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
    IVR quick reference guide - Part Bpdf file
    Modified: 11/8/2018
    A print-friendly quick reference guide for navigating the Part B Interactive Voice Response (IVR).
    Provider inquiry checklist -- be prepared when contacting First Coast Service Options
    Modified: 9/13/2018
    Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
    Telephone reopening requests via the IVR
    Modified: 11/27/2018
    A self-service feature is available via the Part B interactive voice response (IVR) that allows providers/customers to request telephone reopenings on certain claims via the IVR.
    Medicare Advantage Plan directoryexternal link
    Modified: 11/6/2018
    This directory contains information for Medicare Advantage, demonstration, PACE, and cost organizations that have an active contract with CMS at the time of the directory’s publication.
    Medicare Managed Care Manualexternal link
    Modified: 11/6/2018
    Link to the Medicare Managed Care Manual on the CMS.gov website (Pub. 100-16).
    Home health agency provider ID informationexternal link
    Modified: 9/11/2018
    Opens a compressed (zipped) file that contains a listing of all known Home Health provider IDs, along with each facility's name and address.
    Hospice provider ID informationexternal link
    Modified: 9/11/2018
    Opens a compressed (zipped) file that contains a listing of all known hospice provider IDs, along with each facility's name and address.
    Hospital provider ID informationexternal link
    Modified: 9/11/2018
    Opens a compressed (zipped) file that contains a listing of all known hospital provider IDs, along with each facility's name and address.
    Renal provider ID informationexternal link
    Modified: 9/11/2018
    Opens a compressed (zipped) file that contains a listing of all known renal provider IDs, along with each facility's name and address.
    Skilled nursing facility ID informationexternal link
    Modified: 9/11/2018
    Opens a compressed (zipped) file that contains a listing of all known skilled nursing facility provider IDs, along with each facility's name and address.
    IVR reopening request help sheetpdf file
    Modified: 8/16/2018
    To ensure you have all the information needed to submit your reopening request(s) via the IVR, we suggest using the IVR reopening request help sheet when preparing to call the IVR.
    First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.