skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
En Español
Text Size:
Close
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]

IVR resources

Secure Provider Online Tool (SPOT)

Did you know you can check claim status and find eligibility and benefits data online?
Go to 'the SPOT' and find out how.
IVR operating guide - Florida and the U.S. Virgin Islands Part A
Modified: 6/19/2017
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
IVR operating guide - Florida and the U.S. Virgin Islands Part B
Modified: 6/19/2017
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
IVR operating guide - Puerto Rico Part A
Modified: 6/19/2017
The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
IVR operating guide - Puerto Rico Part B
Modified: 6/19/2017
The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
IVR name-to-touch-tone converter
Modified: 2/25/2017
This converter has been created to assist you with using the touch-tone entry method on the Interactive Voice Response system.
IVR quick reference guide - Part Apdf file
Modified: 6/29/2017
A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
IVR quick reference guide - Part Apdf file
Modified: 6/19/2017
A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
IVR quick reference guide - Part Bpdf file
Modified: 5/1/2017
A print-friendly quick reference guide for navigating the Part B Interactive Voice Response (IVR).
Provider inquiry checklist -- be prepared when contacting First Coast Service Options
Modified: 3/23/2017
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
Medicare Advantage Plan directoryexternal link
Modified: 6/30/2017
This directory contains information for Medicare Advantage, demonstration, PACE, and cost organizations that have an active contract with CMS at the time of the directory’s publication.
Home health agency provider ID informationexternal link
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known Home Health provider IDs, along with each facility's name and address.
Hospice provider ID informationexternal link
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known hospice provider IDs, along with each facility's name and address.
Hospital provider ID informationexternal link
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known hospital provider IDs, along with each facility's name and address.
Renal provider ID informationexternal link
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known renal provider IDs, along with each facility's name and address.
Skilled nursing facility ID informationexternal link
Modified: 6/29/2017
Opens a compressed (zipped) file that contains a listing of all known skilled nursing facility provider IDs, along with each facility's name and address.
Medicare Managed Care Manualexternal link
Modified: 5/29/2017
Link to the Medicare Managed Care Manual on the CMS.gov website (Pub. 100-16).
Telephone reopening requests via the IVR
Modified: 2/2/2017
A self-service feature is available via the Part B interactive voice response (IVR) that allows providers/customers to request telephone reopenings on certain claims via the IVR.
IVR reopening request help sheetpdf file
Modified: 2/2/2017
To ensure you have all the information needed to submit your reopening request(s) via the IVR, we suggest using the IVR reopening request help sheet when preparing to call the IVR.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.