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Last Modified: 5/19/2025 Location: FL, PR, USVI Business: Part A, Part B

First Coast Medicare EDI system status and scheduled maintenance

Current system status

TIBCO Gateway is currently available.

Regular maintenance schedule

The TIBCO gateway is available 24/7, except for routine weekly maintenance and scheduled outages to maintain performance and allow for functionality updates. During weekly maintenance and scheduled outages, access to the gateway may be unavailable. The routine maintenance schedule can be found below:
TIBCO Gateway: Sundays between 3 – 10 p.m. ET and periodically on Sunday mornings.

Additional upcoming EDI gateway maintenance schedule

Additional scheduled maintenance which affects the ability to connect to the gateway will be listed below.
No additional maintenance is currently scheduled.

Stay informed

Urgent system alerts will be posted above and sent via eNews to users that are subscribed to receive First Coast’s EDI eNews. If you are not currently subscribed to eNews, you are encouraged to do so at https://medicare.fcso.com/Header/137525.asp. To receive EDI alerts, select the Part A & Part B Electronic Data Interchange list when subscribing.

Direct Data Entry (DDE)

DDE is a function of the Fiscal Intermediary Shared System (FISS) Medicare Part A processing system. Access is provided via a third-party secure DDE vendor. DDE is used to verify beneficiary eligibility, enter claims directly into the FISS, verify claim status, and/or perform claims correction.
DDE maintenance
No DDE maintenance is currently scheduled.
DDE operation hours
The FISS is available during the hours listed below. All hours are based on ET.
Monday - Friday; 7 a.m. - 7 p.m.
Saturday; 7 a.m. - 4 p.m.

Contact us

First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.