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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
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Closures and contact resources

Modified: 5/24/2017
The First Coast Medicare contact centers will be closed for training on the dates and times outlined in this article.
Modified: 2/15/2017
This schedule lists holiday closures for the First Coast Service Options Inc. (First Coast) offices and provider contact centers responsible for furnishing services for providers located in Florida, Puerto Rico, and the U.S. Virgin Islands.
Modified: 2/14/2017
All electronic submissions, including faxes and those originating from SPOT or the IVR, submitted after 6 p.m. ET during weekdays, any time during a weekend, or on First Coast Service Options’ corporate holidays will receive a receipt date that reflects First Coast’s next business day.
Modified: 5/16/2017
Eligibility information will not be available from customer service representatives nor the IVR June 30.
Modified: 5/4/2017
The Florida and U.S. Virgin Islands Part A and Part B contact centers will be closed from 1:15 -4:00 PM Wednesday, June 14, 2017.
Modified: 2/2/2017
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist. [CMS IOM Pub. 100-09, Chapter 6, Section 80.1 and 80.2.1]
Modified: 1/25/2017
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations. [CMS IOM Pub. 100-09, Chapter 6, Section 50.1]
Modified: 3/16/2017
When contacting Medicare through the interactive voice response system (IVR), a customer service representative (CSR), or a written inquiry, providers must furnish three data elements for authentication: the national provider identifier (NPI), the provider transaction access number (PTAN), and the last five digits of the tax identification number (TIN).
Modified: 4/12/2017
This link provides access to the contacts database on the Centers for Medicare & Medicaid Services (CMS) website.
Modified: 4/6/2017
Modified: 4/6/2017
Modified: 3/31/2017
Modified: 3/31/2017
Modified: 3/29/2017
Modified: 3/27/2017
Modified: 5/17/2017
Modified: 2/3/2017
Modified: 1/15/2017
Modified: 1/15/2017
Modified: 1/15/2017
Modified: 1/7/2017
Modified: 5/22/2017
Modified: 1/20/2017
Modified: 1/20/2017
Modified: 1/19/2017
Modified: 1/19/2017
Modified: 1/15/2017
Modified: 4/6/2017
Modified: 4/6/2017
Modified: 4/6/2017
Modified: 4/5/2017
Modified: 4/5/2017
Modified: 3/25/2017
Modified: 5/17/2017
Modified: 5/17/2017
Modified: 1/15/2017
Modified: 1/15/2017
Modified: 1/15/2017
Modified: 1/7/2017
Modified: 5/17/2017
Modified: 2/13/2017
Modified: 2/13/2017
Modified: 2/13/2017
Modified: 2/6/2017
Modified: 2/6/2017
Modified: 2/6/2017
Modified: 5/20/2017
Modified: 5/20/2017
Modified: 5/20/2017
Modified: 5/18/2017
Modified: 5/17/2017
Modified: 1/7/2017
Modified: 5/18/2017
Modified: 2/1/2017
Modified: 1/20/2017
Modified: 1/15/2017
Modified: 1/15/2017
Modified: 1/15/2017
Modified: 4/22/2017
Modified: 4/22/2017
Modified: 4/21/2017
Modified: 4/21/2017
Modified: 4/21/2017
Modified: 4/21/2017
Modified: 1/6/2017
Providers can use the forms on the feedback page to submit inquiries regarding the Medicare program and to submit comments related to this website and its functionality.
Modified: 1/19/2017
Provide feedback to CMS regarding First Coast’s Medicare administrative contractor (MAC) performance.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.