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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
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Closures and contact resources

Provider contact center closures
Modified: 7/17/2017
The First Coast Medicare contact centers will be closed for training on the dates and times outlined in this article.
First Coast Service Options Inc. holiday schedule
Modified: 2/15/2017
This schedule lists holiday closures for the First Coast Service Options Inc. (First Coast) offices and provider contact centers responsible for furnishing services for providers located in Florida, Puerto Rico, and the U.S. Virgin Islands.
Guidelines for electronic submissions to First Coast
Modified: 2/14/2017
All electronic submissions, including faxes and those originating from SPOT or the IVR, submitted after 6 p.m. ET during weekdays, any time during a weekend, or on First Coast Service Options’ corporate holidays will receive a receipt date that reflects First Coast’s next business day.
Customer service representatives cannot provide claim status via the toll-free service line
Modified: 7/20/2017
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations. [CMS IOM Pub. 100-09, Chapter 6, Section 50.1]
CWF dark day June 30
Modified: 5/30/2017
Eligibility information will not be available from customer service representatives nor the IVR June 30.
Inquiry checklist -- be prepared when contacting First Coast
Modified: 2/2/2017
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist. [CMS IOM Pub. 100-09, Chapter 6, Section 80.1 and 80.2.1]
Provider authentication requirements for Medicare contractor provider telephone and written inquiriesexternal pdf file
Modified: 6/8/2017
When contacting Medicare through the interactive voice response system (IVR), a customer service representative (CSR), or a written inquiry, providers must furnish three data elements for authentication: the national provider identifier (NPI), the provider transaction access number (PTAN), and the last five digits of the tax identification number (TIN).
CMS.gov contacts databaseexternal link
Modified: 4/12/2017
This link provides access to the contacts database on the Centers for Medicare & Medicaid Services (CMS) website.
Provider contact center: Contact information -- Florida, Part A
Modified: 6/22/2017
Provider contact center: Contact information -- Florida, Part B
Modified: 4/6/2017
Provider contact center: Contact information -- Puerto Rico, Part A
Modified: 4/6/2017
Provider contact center: Contact information -- Puerto Rico, Part B
Modified: 3/31/2017
Provider contact center: Contact information -- U.S. Virgin Islands, Part A
Modified: 3/31/2017
Provider contact center: Contact information -- U.S. Virgin Islands, Part B
Modified: 3/29/2017
Provider enrollment: Contact information -- Puerto Rico, Part A
Modified: 7/7/2017
Provider enrollment: Contact information -- Florida, Part A
Modified: 7/5/2017
Provider enrollment: Contact information -- Florida, Part B
Modified: 7/5/2017
Provider enrollment: Contact information -- U.S. Virgin Islands, Part B
Modified: 7/5/2017
Provider enrollment: Contact information -- Puerto Rico, Part B
Modified: 5/17/2017
Provider enrollment: Contact information -- U.S. Virgin Islands, Part A
Modified: 2/3/2017
Claims: Contact information -- U.S. Virgin Islands, Part A
Modified: 7/10/2017
Claims: Contact information -- U.S. Virgin Islands, Part B
Modified: 6/9/2017
Claims: Contact information -- Florida, Part B
Modified: 6/9/2017
Claims: Contact information -- Puerto Rico, Part B
Modified: 6/5/2017
Claims: Contact information -- Puerto Rico, Part A
Modified: 5/22/2017
Claims: Contact information -- Florida, Part A
Modified: 1/20/2017
EDI: Contact information -- Florida, Part B
Modified: 4/6/2017
EDI: Contact information -- Puerto Rico, Part B
Modified: 4/6/2017
EDI: Contact information -- U.S. Virgin Islands, Part B
Modified: 4/6/2017
EDI: Contact information -- Puerto Rico, Part A
Modified: 4/5/2017
EDI: Contact information -- U.S. Virgin Islands, Part A
Modified: 4/5/2017
EDI: Contact information -- Florida, Part A
Modified: 3/25/2017
LCD/Medical policy: Contact information -- Florida, Part A
Modified: 7/5/2017
LCD/Medical policy: Contact information -- Florida, Part B
Modified: 7/5/2017
LCD/Medical policy: Contact information -- U.S. Virgin Islands, Part B
Modified: 7/5/2017
LCD/Medical policy: Contact information -- Puerto Rico, Part B
Modified: 7/2/2017
LCD/Medical policy: Contact information -- Puerto Rico, Part A
Modified: 5/17/2017
LCD/Medical policy: Contact information -- U.S. Virgin Islands, Part A
Modified: 5/17/2017
First Coast Leadership Team: Contact information
Modified: 6/23/2017
Provider education: Contact information
Modified: 5/17/2017
Appeals: Contact information -- Florida, Part A
Modified: 2/13/2017
Appeals: Contact information -- Puerto Rico, Part A
Modified: 2/13/2017
Appeals: Contact information -- U.S. Virgin Islands, Part A
Modified: 2/13/2017
Appeals: Contact information -- U.S. Virgin Islands, Part B
Modified: 2/6/2017
Appeals: Contact information -- Florida, Part B
Modified: 2/6/2017
Appeals: Contact information -- Puerto Rico, Part B
Modified: 2/6/2017
Overpayment issues: Contact information -- U.S. Virgin Islands, Part B
Modified: 7/2/2017
Overpayment issues: Contact information -- U.S. Virgin Islands, Part A
Modified: 5/20/2017
Overpayment issues: Contact information -- Florida, Part A
Modified: 5/20/2017
Overpayment issues: Contact information -- Puerto Rico, Part A
Modified: 5/20/2017
Overpayment issues: Contact information -- Puerto Rico, Part B
Modified: 5/18/2017
Overpayment issues: Contact information -- Florida, Part B
Modified: 5/17/2017
Fraud and abuse reporting: Contact information -- Florida, Part B
Modified: 7/5/2017
Fraud and abuse reporting: Contact information -- Puerto Rico, Part A
Modified: 7/5/2017
Fraud and abuse reporting: Contact information -- U.S. Virgin Islands, Part B
Modified: 7/5/2017
Fraud and abuse reporting: Contact information -- U.S. Virgin Islands, Part A
Modified: 5/18/2017
Fraud and abuse reporting: Contact information -- Puerto Rico, Part B
Modified: 1/20/2017
Fraud and abuse reporting: Contact information -- Florida, Part A
Modified: 1/15/2017
FOIA requests: Contact information -- Florida, Part B
Modified: 4/22/2017
FOIA requests: Contact information -- Puerto Rico, Part B
Modified: 4/22/2017
FOIA requests: Contact information -- U.S. Virgin Islands, Part B
Modified: 4/21/2017
FOIA requests: Contact information -- Puerto Rico, Part A
Modified: 4/21/2017
FOIA requests: Contact information -- U.S. Virgin Islands, Part A
Modified: 4/21/2017
FOIA requests: Contact information -- Florida, Part A
Modified: 4/21/2017
Feedback & inquiries
Modified: 1/6/2017
Providers can use the forms on the feedback page to submit inquiries regarding the Medicare program and to submit comments related to this website and its functionality.
CMS: Contact information
Modified: 7/17/2017
Provide feedback to CMS regarding First Coast’s Medicare administrative contractor (MAC) performance.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.