This schedule lists holiday closures for the First Coast offices and provider contact centers responsible for serving providers in Florida, Puerto Rico, and the U.S. Virgin Islands.
All electronic submissions originating from SPOT or the IVR submitted after 6 p.m. ET during weekdays, any time during a weekend or on First Coast Service Options’ corporate holidays will receive a receipt date that reflects First Coast’s next business day.
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations. [CMS IOM Pub. 100-09, Chapter 6, Section 50.1]
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist. [CMS IOM Pub. 100-09, Chapter 6, Section 80.1 and 80.2.1]
When contacting Medicare through the interactive voice response system (IVR), a customer service representative, or a written inquiry, providers must furnish three data elements for authentication: the NPI, the PTAN, and the last five digits of the Tax Identification Number (TIN).
Providers can use the forms on the feedback page to submit inquiries regarding the Medicare program and to submit comments related to this website and its functionality.
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. If your PTAN is composed of numbers and letters, be sure to provide the appropriate format and order, without confusing letters and numbers.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.