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Closures and contact resources

Provider contact center closures
Modified: 4/10/2019
The First Coast Medicare contact centers will be closed from 2-4 p.m. April 26.
Provider Contact Center (PCC) hours of operation effective March 11
Modified: 3/1/2019
Effective Monday, March 11, 2019, the hours of availability for the PCC for U.S. Virgin Islands providers are as indicated in this article.
First Coast Service Options Inc. holiday schedule
Modified: 2/18/2019
This schedule lists holiday closures for the First Coast Service Options Inc. (First Coast) offices and provider contact centers responsible for furnishing services for providers located in Florida, Puerto Rico, and the U.S. Virgin Islands.
Guidelines for electronic submissions to First Coast
Modified: 4/8/2019
All electronic submissions originating from SPOT or the IVR submitted after 6 p.m. ET during weekdays, any time during a weekend or on First Coast Service Options’ corporate holidays will receive a receipt date that reflects First Coast’s next business day.
Inquiry checklist -- be prepared when contacting First Coast
Modified: 4/15/2019
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist. [CMS IOM Pub. 100-09, Chapter 6, Section 80.1 and 80.2.1]
Customer service representatives cannot provide claim status via the toll-free service line
Modified: 2/15/2019
Service associates responding to calls via our toll-free service line are not permitted to provide claim status per Medicare regulations. [CMS IOM Pub. 100-09, Chapter 6, Section 50.1]
Provider authentication requirements for Medicare contractor provider telephone and written inquiriesexternal pdf file
Modified: 4/4/2019
When contacting Medicare through the interactive voice response system (IVR), a customer service representative (CSR), or a written inquiry, providers must furnish three data elements for authentication: the national provider identifier (NPI), the provider transaction access number (PTAN), and the last five digits of the tax identification number (TIN).
CMS.gov contacts databaseexternal link
Modified: 4/4/2019
This link provides access to the contacts database on the Centers for Medicare & Medicaid Services (CMS) website.
Provider contact center: Contact information -- Florida, Part B
Modified: 2/28/2019
Provider contact center: Contact information -- Puerto Rico, Part A
Modified: 2/28/2019
Provider contact center: Contact information -- Puerto Rico, Part B
Modified: 2/28/2019
Provider contact center: Contact information -- U.S. Virgin Islands, Part A
Modified: 2/28/2019
Provider contact center: Contact information -- Florida, Part A
Modified: 2/15/2019
Provider contact center: Contact information -- U.S. Virgin Islands, Part B
Modified: 2/15/2019
Provider enrollment: Contact information -- U.S. Virgin Islands, Part A
Modified: 4/10/2019
Provider enrollment: Contact information -- U.S. Virgin Islands, Part B
Modified: 3/21/2019
Provider enrollment: Contact information -- Florida, Part A
Modified: 3/2/2019
Provider enrollment: Contact information -- Florida, Part B
Modified: 3/2/2019
Provider enrollment: Contact information -- Puerto Rico, Part B
Modified: 3/2/2019
Provider enrollment: Contact information -- Puerto Rico, Part A
Modified: 8/18/2018
Claims: Contact information -- Puerto Rico, Part A
Modified: 1/30/2019
Claims: Contact information -- Florida, Part A
Modified: 12/3/2018
Claims: Contact information -- U.S. Virgin Islands, Part A
Modified: 10/4/2018
Claims: Contact information -- U.S. Virgin Islands, Part B
Modified: 10/4/2018
Claims: Contact information -- Florida, Part B
Modified: 9/8/2018
Claims: Contact information -- Puerto Rico, Part B
Modified: 8/9/2018
EDI: Contact information -- Puerto Rico, Part A
Modified: 4/11/2019
EDI: Contact information -- Puerto Rico, Part B
Modified: 4/11/2019
EDI: Contact information -- Florida, Part A
Modified: 3/1/2019
EDI: Contact information -- Florida, Part B
Modified: 3/1/2019
EDI: Contact information -- U.S. Virgin Islands, Part A
Modified: 3/1/2019
EDI: Contact information -- U.S. Virgin Islands, Part B
Modified: 3/1/2019
LCD/Medical policy: Contact information -- Florida, Part A
Modified: 1/3/2019
LCD/Medical policy: Contact information -- Florida, Part B
Modified: 1/3/2019
LCD/Medical policy: Contact information -- Puerto Rico, Part A
Modified: 1/3/2019
LCD/Medical policy: Contact information -- Puerto Rico, Part B
Modified: 1/3/2019
LCD/Medical policy: Contact information -- U.S. Virgin Islands, Part A
Modified: 1/3/2019
LCD/Medical policy: Contact information -- U.S. Virgin Islands, Part B
Modified: 1/3/2019
First Coast Leadership Team: Contact information
Modified: 4/2/2019
Provider education: Contact information
Modified: 3/20/2019
Appeals: Contact information -- U.S. Virgin Islands, Part B
Modified: 4/12/2019
Appeals: Contact information -- Florida, Part B
Modified: 10/25/2018
Appeals: Contact information -- Puerto Rico, Part A
Modified: 10/4/2018
Appeals: Contact information -- Florida, Part A
Modified: 9/14/2018
Appeals: Contact information -- U.S. Virgin Islands, Part A
Modified: 9/14/2018
Appeals: Contact information -- Puerto Rico, Part B
Modified: 9/9/2018
Overpayment issues: Contact information -- U.S. Virgin Islands, Part A
Modified: 1/31/2019
Overpayment issues: Contact information -- Puerto Rico, Part A
Modified: 1/31/2019
Overpayment issues: Contact information -- Florida, Part A
Modified: 11/8/2018
Overpayment issues: Contact information -- U.S. Virgin Islands, Part B
Modified: 10/4/2018
Overpayment issues: Contact information -- Puerto Rico, Part B
Modified: 8/17/2018
Overpayment issues: Contact information -- Florida, Part B
Modified: 8/14/2018
Fraud and abuse reporting: Contact information -- Florida, Part B
Modified: 10/9/2018
Fraud and abuse reporting: Contact information -- U.S. Virgin Islands, Part B
Modified: 10/4/2018
Fraud and abuse reporting: Contact information -- Florida, Part A
Modified: 9/9/2018
Fraud and abuse reporting: Contact information -- Puerto Rico, Part A
Modified: 9/8/2018
Fraud and abuse reporting: Contact information -- Puerto Rico, Part B
Modified: 9/8/2018
Fraud and abuse reporting: Contact information -- U.S. Virgin Islands, Part A
Modified: 8/3/2018
FOIA requests: Contact information -- Florida, Part B
Modified: 1/25/2019
FOIA requests: Contact information -- Puerto Rico, Part B
Modified: 1/25/2019
FOIA requests: Contact information -- U.S. Virgin Islands, Part A
Modified: 1/25/2019
FOIA requests: Contact information -- Puerto Rico, Part A
Modified: 1/24/2019
FOIA requests: Contact information -- Florida, Part A
Modified: 1/17/2019
FOIA requests: Contact information -- U.S. Virgin Islands, Part B
Modified: 1/17/2019
Feedback & inquiries
Modified: 2/22/2019
Providers can use the forms on the feedback page to submit inquiries regarding the Medicare program and to submit comments related to this website and its functionality.
Common working file ‘dark day’
Modified: 3/28/2019
The CWF online health insurance master record (HIMR) inquiry will not be available Friday, March 29. Claims information will not be available through the First Coast Service Options interactive voice response (IVR).
CMS: Contact information
Modified: 10/4/2018
Provide feedback to CMS regarding First Coast’s Medicare administrative contractor (MAC) performance.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.