skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 8/20/2020 Location: FL, PR, USVI Business: Part A, Part B

Provide your correct PTAN when contacting provider customer service

The Provider Transaction Access Number (PTAN) is your unique Medicare identification number. This number is assigned to providers once their enrollment has been approved. Although the National Provider Identifier (NPI) is used to submit claims to Medicare, the PTAN is required to authenticate a provider’s identity for all transactions relating to billing and enrollment (IVR, SPOT, enrollment requests, provider contact center inquiries, etc.).
For this reason, it is important that you provide the correct PTAN when required to do so in the proper format. For example, all PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. If your PTAN is composed of numbers and letters, be sure to provide the appropriate format and order, without confusing letters and numbers. For example, do not enter the letter “O” in place of the number “0” and vice versa.
When you call our provider contact center, our customer service representatives will require your PTAN to respond to any claim-related inquiries. Please be sure to have the correct PTAN readily available.
If you do not remember your PTAN or are not sure of the proper format, please refer to your enrollment or revalidation letter. If you can’t locate your letter, please refer to our Frequently Asked Question for other ways to obtain your PTAN.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.