Beginning December 5, 2018, SPOT users will be provided with two additional claim reopening request types: MSP and entitlement.
As of September 8, 2018, SPOT users can view the final outcomes of first-level appeals (redeterminations).
SPOT users will be notified by email when their accounts face termination due to inactivity. Be sure to log in to SPOT every 30 days to retain access.
As of October 8, 2018, users of the Secure Provider Online Tool (SPOT) can now reopen a claim without making changes and add hospice modifiers to a claim.
SPOT has eliminated the option for Part A users to submit their cost reports via SPOT. A new portal is available for electronic submission of cost reports.
As of June 4, 2018, SPOT users can look up the new MBIs that are replacing HICNs and will belong to all Medicare beneficiaries.
The Centers for Medicare & Medicaid Services' (CMS) data security standards require SPOT users to log into the application at least every 30 days to maintain access.
CMS required that a change to the eligibility report timeframe be made to the HETS, effective September 10, 2018, that is important for SPOT users to understand. A new functionality is now available that was not available previously.
Beginning November 2, 2018, SPOT users will be provided with enhanced messaging when it comes to handling claims that are ineligible to be reopened.
Mailing documents to First Coast Service Options Inc. (First Coast) offices in Jacksonville, Fla., is no small expense, particularly when you have to submit additional documentation in support of claim appeals. Between the making copies and mailing reams of paper, these costs can add up quickly. Did you know First Coast offers a more convenient solution for handling correspondence?
Missed something regarding SPOT? View the SPOT news email archives.
Many providers can prevent denied claims by checking beneficiary eligibility on SPOT before they perform a test or provide a service. Read more to find out what SPOT can do for you.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.