skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:

By clicking Continue below you agree to the following:

LICENSE FOR USE OF "PHYSICIAN'S CURRENT PROCEDURAL TERMINOLOGY" (CPT), FOURTH EDITION End User/Point and Click Agreement: CPT codes, descriptions and other data only are copyright 2022 American Medical Association (AMA).

All Rights Reserved (or such other date of publication of CPT). CPT is a trademark of the AMA.
You, your employees, and agents are authorized to use CPT only as contained in the following authorized materials:
Local Coverage Determinations (LCDs),
Local Medical Review Policies (LMRPs),
Bulletins/Newsletters,
Program Memoranda and Billing Instructions,
Coverage and Coding Policies,
Program Integrity Bulletins and Information,
Educational/Training Materials,
Special mailings,
Fee Schedules;

internally within your organization within the United States for the sole use by yourself, employees and agents. Use is limited to use in Medicare, Medicaid, or other programs administered by the Centers for Medicare and Medicaid Services (CMS), formerly known as Health Care Financing Administration (HCFA). You agree to take all necessary steps to insure that your employees and agents abide by the terms of this agreement. Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CPT for resale and/or license, transferring copies of CPT to any party not bound by this agreement, creating any modified or derivative work of CPT, or making any commercial use of CPT. License to use CPT for any use not authorized here in must be obtained through the AMA, CPT Intellectual Property Services, 515 N. State Street, Chicago, IL 60610. Applications are available at the AMA website. Applicable FARS/DFARS restrictions apply to government use.

AMA Disclaimer of Warranties and Liabilities CPT is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. No fee schedules, basic unit, relative values or related listings are included in CPT. The AMA does not directly or indirectly practice medicine or dispense medical services. The responsibility for the content of this file/product is with CMS and no endorsement by the AMA is intended or implied. The AMA disclaims responsibility for any consequences or liability attributable to or related to any use, non-use, or interpretation of information contained or not contained in this file/product. This agreement will terminate upon notice if you violate its terms. The AMA is a third party beneficiary to this agreement.

CMS Disclaimer: The scope of this license is determined by the AMA, the copyright holder. Any questions pertaining to the license or use of the CPT must be addressed to the AMA. End Users do not act for or on behalf of the CMS. CMS DISCLAIMS RESPONSIBILITY FOR ANY LIABILITY ATTRIBUTABLE TO END USER USE OF THE CPT. CMS WILL NOT BE LIABLE FOR ANY CLAIMS ATTRIBUTABLE TO ANY ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE INFORMATION OR MATERIAL CONTAINED ON THIS PAGE. In no event shall CMS be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of such information or material.

AMA - U.S. Government Rights

This product includes CPT which is commercial technical data and/or computer data bases and/or commercial computer software and/or commercial computer software documentation, as applicable which were developed exclusively at private expense by the American Medical Association, 515 North State Street, Chicago, Illinois, 60610. U.S. Government rights to use, modify, reproduce, release, perform, display, or disclose these technical data and/or computer data bases and/or computer software and/or computer software documentation are subject to the limited rights restrictions of DFARS 252.227-7015(b)(2)(June 1995) and/or subject to the restrictions of DFARS 227.7202-1(a)(June 1995) and DFARS 227.7202-3(a )June 1995), as applicable for U.S. Department of Defense procurements and the limited rights restrictions of FAR 52.227-14 (June 1987) and/or subject to the restricted rights provisions of FAR 52.227-14 (June 1987) and FAR 52.227-19 (June 1987), as applicable, and any applicable agency FAR Supplements, for non-Department Federal procurements.

ADA CURRENT DENTAL TERMINOLOGY, (CDT)
End User/Point and Click Agreement: These materials contain Current Dental Terminology (CDTTM), Copyright © 2016 American Dental Association (ADA). All rights reserved. CDT is a trademark of the ADA.

THE LICENSE GRANTED HEREIN IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT. BY CLICKING ON THE BUTTON LABELED "ACCEPT", YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO ALL TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT.

IF YOU DO NOT AGREE WITH ALL TERMS AND CONDITIONS SET FORTH HEREIN, CLICK ON THE BUTTON LABELED "DECLINE" AND EXIT FROM THIS COMPUTER SCREEN.

IF YOU ARE ACTING ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU ARE AUTHORIZED TO ACT ON BEHALF OF SUCH ORGANIZATION AND THAT YOUR ACCEPTANCE OF THE TERMS OF THIS AGREEMENT CREATES A LEGALLY ENFORCEABLE OBLIGATION OF THE ORGANIZATION. AS USED HEREIN, "YOU" AND "YOUR" REFER TO YOU AND ANY ORGANIZATION ON BEHALF OF WHICH YOU ARE ACTING.

Subject to the terms and conditions contained in this Agreement, you, your employees and agents are authorized to use CDT only as contained in the following authorized materials and solely for internal use by yourself, employees and agents within your organization within the United States and its territories. Use of CDT is limited to use in programs administered by Centers for Medicare & Medicaid Services (CMS). You agree to take all necessary steps to ensure that your employees and agents abide by the terms of this agreement. You acknowledge that the ADA holds all copyright, trademark and other rights in CDT. You shall not remove, alter, or obscure any ADA copyright notices or other proprietary rights notices included in the materials.

Any use not authorized herein is prohibited, including by way of illustration and not by way of limitation, making copies of CDT for resale and/or license, transferring copies of CDT to any party not bound by this agreement, creating any modified or derivative work of CDT, or making any commercial use of CDT. License to use CDT for any use not authorized herein must be obtained through the American Dental Association, 211 East Chicago Avenue, Chicago, IL 60611. Applications are available at the ADA website.

Applicable Federal Acquisition Regulation Clauses (FARS)\Department of restrictions apply to Government Use.

ADA DISCLAIMER OF WARRANTIES AND LIABILITIES: CDT is provided "as is" without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. No fee schedules, basic unit, relative values or related listings are included in CDT. The ADA does not directly or indirectly practice medicine or dispense dental services. The sole responsibility for the software, including any CDT and other content contained therein, is with (insert name of applicable entity) or the CMS; and no endorsement by the ADA is intended or implied. The ADA expressly disclaims responsibility for any consequences or liability attributable to or related to any use, non-use, or interpretation of information contained or not contained in this file/product. This Agreement will terminate upon notice to you if you violate the terms of this Agreement. The ADA is a third party beneficiary to this Agreement.

CMS DISCLAIMER: The scope of this license is determined by the ADA, the copyright holder. Any questions pertaining to the license or use of the CDT should be addressed to the ADA. End Users do not act for or on behalf of the CMS. CMS DISCLAIMS RESPONSIBILITY FOR ANY LIABILITY ATTRIBUTABLE TO END USER USE OF THE CDT. CMS WILL NOT BE LIABLE FOR ANY CLAIMS ATTRIBUTABLE TO ANY ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE INFORMATION OR MATERIAL COVERED BY THIS LICENSE. In no event shall CMS be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of such information or material.

End Disclaimer


This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email addresses must be separated by a semicolon.]
Last Modified: 12/13/2024 Location: FL, PR, USVI Business: Part A

Provider statistical and reimbursement (PS&R) report registration FAQs

  Survey

Registration


External user services (EUS) help


MAC help


PS&R request help


Registration

Q1: Where can I obtain a complete list of the documentation required by CMS for IDM (identity management system) registration?
A1: The email sent to the security official at the time of registration contains the specified document (Internal Revenue Service [IRS] form CP-575) and the list of acceptable alternatives.
Q2: If I only use the provider PS&R (statistical and reimbursement) reports once a year, do I still need to register in IDM (identity management system)?
A2: Yes. In order to obtain a PS&R report you must be registered in IDM.
Q3: Do I have to register in IDM (identity management) if I am not required to file a cost report?
A3: No. However, if you ever want a provider statistical and reimbursement report (PS&R) you must register in IDM.
Q4: I have one Tax Identification Number (TIN) number for multiple facilities. Can I register all of the facilities in identity management (IDM) system?
A4: Yes; however, you must register each organization separately in order to obtain a provider statistical and reimbursement report (PS&R) for each organization.
Q5: Do I need to submit another Internal Revenue Service (IRS) document if I register another organization with the same legal business name and tax ID number?
A5: No, unless specified otherwise during a later discussion with external user services (EUS), identity management system (IDM), or CMS.
Q6: If I am a home office that manages numerous facilities, do I need to register as an end user for each of the facilities in IDM (identity management system)?
A6: Yes.
Q7. Where can I obtain additional information related to IDM (identity management system)?
A7: CMS has included an overview of IDM, IDM user guides, and other information on the IDM webpage at https://home.idm.cms.gov/ external link.
Q8. I have already registered in IDM (identity management system), but I have forgotten my password, who should I contact to have it reset?
A8: There is a password reset functionality built into IDM. It can be found by accessing the “Forgot Password?” link at https://home.idm.cms.gov/ external link. If this does not work (because you have not answered the authentication questions, or because your account has been inactive for more than six months), then you should contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
Q9. Why does it take so long to register in IDM (identity management system)?
A9: The on-screen registration process should take no more than 10 minutes for the initial registration of an organization and a security official. The remainder of the time is taken up by postal delays (documents being mailed), followed by the amount of time it takes for external user services (EUS) to process the application (which itself varies based on the number of applications being submitted in a given week), and verifying the employment of the security official at the organization in question.

External User Services (EUS) help

Q10: What is EUS?
A10: External user services (EUS) is a help desk offered by CMS for assisting with the registration and use of the IDM (identity management system) system for provider and MAC users. The EUS help desk can be reached:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Q11: What should I do if my organization is not shown in the pick list during the IDM (identity management system) registration process?
A11: Until an organization is established by the security official, it does not exist in IDM. If you are registering as a user group administrator or end user, and cannot find the organization you are looking for, you should contact your security official to verify that they have completed the registration of the organization.
If you verify that the organization has been created, and still cannot find it during registration, consider broadening your search criteria (enter just the Tax Identification Number (TIN) and state, or only enter part of the name). If you still cannot find your organization, contact external user services (EUS).
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com external link
Q12: If this is my first time registering in IDM (identity management system) can I register more than one organization at a time?
A12: No.
Q13. How do I register another provider in IDM (identity management system) with the same legal business name and tax identification number (TIN)?
A13: Enter the TIN exactly as it should be, enter the legal business name, and append the claim control number (CCN) of the additional provider to the end of the legal business name separated by a single space.
Q14. What is the minimum number of authentication questions that I am required to answer during IDM (identity management system) registration?
A14: Two.
Q15. We submit separate cost reports with the same tax identification number (TIN). Can we have more than one security official?
A15: Yes.
Q16. What are the responsibilities of the IDM help desk?
A16: The external user services (EUS) help desk is responsible for assisting with anything and everything related to IDM (identity management system) -- your account/profile and your access rights.
Any issue encountered prior to reaching the provider statistical & reimbursement report (PS&R) home screen should be directed to the EUS help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)

MAC help

Q17. Does the MAC have the ability to track my IDM (identity management system) registration process and to help me resolve registration issues?
A17: No. You must contact the external user services (EUS) help desk regarding all IDM registration issues.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
Q18. What are reasons why a MAC would deny my request for access to the provider statistical and reimbursement report (PS&R) system?
A18: MACs do not deny requests for access to PS&R.
Q19. Why does the IDM (identity management system) help desk always tell me to contact the MAC?
A19: In many cases, the external user support (EUS) help desk has eliminated the common IDM-related reasons for your issue. A variety of issues are also outside the purview of the EUS help desk; the next available resource for resolving your issue is the MAC. Please email Melody Smith at Melody.Smith@fcso.com only if you have problems registering for the Provider Statistical & Reimbursement. (PS&R) system.
Q20. If I am having difficulty registering and need my provider statistical & reimbursement (PS&R) reports quickly. Can the MAC send me the reports?
A20: MACs are no longer required to send PS&R reports to providers unless specifically instructed to do so by CMS.
Providers are required to register in individuals authorized access to CMS computer services (IDM) and to obtain their PS&R reports via the internet.
Providers are reminded to start the IDM registration process at least 60 days prior to their cost report due date.
Q21. If the IDM (identity management system) help desk is unable to resolve my registration issues, should I call the MAC or CMS?
A21: If you are unable to reach a satisfactory answer with the external user services (EUS) help desk, you should contact your designated MAC representative at the following address: JNPSRRequest@fcso.com.

PS&R request help

Q22. I received my identity management (IDM) system user ID; can I now obtain my provider statistical and reimbursement report (PS&R) reports via the Internet?
A22: No. You must have requested and been granted PS&R system access for your IDM user ID before your account will let you into the PS&R system. This process is documented by CMS at https://home.idm.cms.gov/ external pdf file
Q23. I have access to the provider statistical and reimbursement report (PS&R) system, but I don’t see my provider number(s) on the pick list, who should I contact?
A23: If you are associated to multiple cost reporting organizations in the identity management system (IDM), and you are not being offered the option to choose among them upon logging into PS&R, or are not seeing everything you expect on the user organization selection screen immediately after login, contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
If you are referring to missing subunit providers or are unable to select your subunit providers on the select provider(s) screen at the beginning of a summary or detail report request, contact your designated MAC at JNPSRRequest@fcso.com.
Q24. I have access to the provider statistical and reimbursement report (PS&R) system but I am seeing providers on my pick list that do not belong to my organization. Whom do I contact to correct this problem?
A24: If the pick list in question is the user organization selection screen which appears immediately after logging into PS&R, you should contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
Q25. Do I need to have a person listed as a system administrator in the provider statistical and reimbursement report (PS&R) system?
A25: No.
Q26. I have made a request for provider statistical and reimbursement report (PS&R). Can the IDM (identity management system) help desk check on the status of my request?
A26: No. Your designated MAC is the only organization capable of checking on your requests.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.