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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 10/2/2020 Location: FL, PR, USVI Business: Part A

PARD contact list

The following contacts are for cost report-related issues only. Click here for claims-related and non-cost report-related issues.

Mechanicsburg audit branch

First Coast Service Options Inc.
JN Provider Audit & Reimbursement
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050
All cost report submissions should be mailed to the following addresses:
First Coast Service Options Inc.
JN Provider Audit & Reimbursement
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050
All checks should be mailed to the following address:
First Coast Service Options Inc.
Medicare Part A Debt Recovery
PO Box 3162
Mechanicsburg, PA 17055-1837
OR
First Coast Service Options Inc.
Medicare Part A Debt Recovery
2020 Technology Parkway Suite 100
Mechanicsburg, PA 17050
(via Priority mail or commercial carrier)
All credit balance reports should be mailed to the following address:
Attn: La’Tasha Lewis
First Coast Service Options Inc.
Medicare Part A Debt Recovery
PO Box 3162
Mechanicsburg, PA 17055-1837
OR
Attn: La’Tasha Lewis
First Coast Service Options Inc.
Medicare Part A Debt Recovery
2020 Technology Parkway Suite 100
Mechanicsburg, PA 17050
(via Priority mail or commercial carrier)

Provider Contact Center ( General Customer Service)

FL and USVI Telephone Number: 888-664-4112
Puerto Rico Telephone Number: 877-908-8433

Medicare cost report appeals

Contact
Dept.
Phone #
Email address
Geoff Pike
Cost report appeals
904-791-8731

Cost report control/rates/tentative/PS&R branch

Contact
Dept.
Phone #
Email address
Star Ortiz
Interim Rates
904-791-8691
Gissella Hallon
Kelvin Miles
Tentative
305-428-3160
813-448-0454
 
Final Settlements
904-791-8607
 
Cost Report Status
904-791-8607
 
Wage Index/Occupational Mix Surveys
 

Miami audit branch

First Coast Service Options Inc.
8600 NW 36th Street, Suite 800
Doral, FL 33166
Fax (305) 428-3171

Contact
Dept.
Phone #
Email address
Debbie Paul
Miami Audit
305-428-3142
Gissella Hallon
Miami Audit
305-428-3160

Tampa audit branch

First Coast Service Options Inc.
4350 W Cypress Street, Suite 940
Tampa, FL 33607
Fax (813) 448-0468

Contact
Dept.
Phone #
Email address
Kelvin Miles
Tampa Audit
813-448-0454
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.