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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Electronic Data Interchange (EDI)

TIBCO Gateway tools
To protect data, you are required to change your password every 60 days. Use this form to change the password to your mailbox on the TIBCO Gateway system.
If your transmissions are unsuccessful, your mailbox password may have expired. Use this form to check the expiration date of your current password.
View important tips for connecting to TIBCO
Learn the basics about the electronic services available from First Coast including claims submission, remittance, status, and basic patient eligibility information.
Reload requests
Providers can submit electonic remittance advice (ERA) reload requests on the provider website. Once the request is processed, the information will be sent directly to your TIBCO gateway mailbox.
View the latest news related to electronic data interchange
EDI: How are we doing?
EDI contact information
Find phone numbers and addresses for EDI-related inquiries.
Find the EDI forms you need to begin electronic submissions of claims as well as an electronic data request form to apply for or revise existing information pertaining to the Electronic Remittance Advice (ERA) and/or Electronic Claim Status (ECS) transactions.
Find out how to download and utilize the free PC-ACE software program to submit your claims electronically.
Find comprehensive listings of claim adjustment reason codes (CARCs) and remittance advice remark codes (RARCs) and learn helpful tips about understanding remittance advice.
Find links to additional EDI resources and information on the CMS websites.
Avoid the wait, submit electronically
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.