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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Modified: 8/14/2021
Discover how to navigate First Coast’s Medicare provider website with ease. This helpful guide offers tips for customizing your experience by filtering the information displayed based on your preferences. You’ll also learn how to change your user preferences, including your line of business and geographic location, quickly and easily.
Modified: 3/14/2022
To ensure that our site meets the needs of providers, we carefully analyze feedback and implement changes to improve customer satisfaction.
Modified: 8/14/2021
View these recommendations for the best website experience.
Modified: 11/20/2020
Temporary internet files may impact your website access or viewing ability. Learn how to properly remove these files.
Modified: 11/17/2022
This manual provides detailed instructions regarding the use of First Coast's Secure Provider Online Tool (SPOT).
Modified: 10/1/2022
This how-to guide offers tips for searching for medical policy information via First Coast’s search tools and the CMS Medicare coverage database (MCD).
Modified: 10/1/2022
This help document guides you through using the fee schedule lookup tool on First Coast's Medicare provider website.
Modified: 10/1/2022
Providers who receive secure email messages from First Coast can open and view the content on their mobile devices.
Modified: 10/1/2022
Due to problems with some organizations not being able to access the SecureZIP® files, an alternate secure website has been utilized to send attachments.
Modified: 10/1/2022
Verify with the sender that you have the correct passphrase/password to open the email attachment or file. Use this information for further troubleshooting with SecureZIP® files and attachments.
Modified: 9/23/2022
This reference guide offers tips, based on a variety of scenarios, for searching the Centers for Medicare & Medicaid Services’ (CMS) Medicare coverage database (MCD) for LCDs/NCDs and related coverage details.
Modified: 8/14/2021
First Coast serves a diverse provider community with different interests due to geographic location, specialty, or language preference. Learn how to customize your eNews subscription and troubleshoot delivery issues.
Modified: 8/3/2021
The National Correct Coding Initiative (NCCl) Procedure-to-Procedure (PTP) lookup tutorial will show you how to use the NCCI PTP lookup tool to identify when certain codes are subject to the automated prepayment edits.
Modified: 8/3/2021
This tutorial on SPOT's eligibility and benefits information will show you how to use this tool to streamline your billing operations and reduce denied claims.
Modified: 4/27/2021
View First Coast's MAC workload numbers (payer IDs) issued by CMS.
Modified: 4/11/2021
Modified: 2/11/2021
Having trouble accessing PDF files on the website? Try these steps to access PDFs using Google Chrome.
Modified: 12/5/2020
Follow this link to find addresses, phone numbers, and websites for Medicare contractors other than First Coast Service Options (DME, HHA, RRB, etc.)
Modified: 12/2/2020
The majority of information posted to and the Centers for Medicare & Medicaid Services (CMS) website is presented in open-standard, accessible file formats. However, access to specialized media content on either site may require specific plug-ins or special viewers. This page outlines the file formats used as well as helpful links to find out more information regarding the download of any necessary plug-ins.
Modified: 11/27/2020
Learn how to use First Coast Service Options’ (First Coast) 5010 reject code lookup to resolve data-based issues with your 5010 claim files more quickly.
Modified: 11/4/2020
Use this guide to learn about the Provider Enrollment Gateway.
Modified: 10/3/2020
This glossary explains terms found on the website.
Modified: 10/2/2020
An acronym is a term formed from the initial letter or letters of each of the major parts of a compound term. This list explains acronyms commonly used by the Centers for Medicare & Medicaid Services (CMS).
Modified: 9/26/2020
First Coast will coordinate with both the Centers for Medicare & Medicaid Services (CMS), and the Department of Justice (DOJ), to assure that we handle your bankruptcy case properly.
Modified: 7/23/2020
This help guide demonstrates how to use this versatile tool to check the status of your enrollment in the Medicare program. You may search for all pending enrollment applications, a specific application, or determine if you have been sent a revalidation request.
Modified: 5/14/2020
This quick reference guide shows visitors how to share pages via email and print pages for reference.
Modified: 5/14/2020
Learn how to use the search tool to find the information you need quickly and easily.
Modified: 5/9/2020
This help document guides you through using the appeals status lookup tool on First Coast's Medicare provider website.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part B