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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Online learning

Modified: 9/30/2020
This learner reference guide provides step-by-step procedures to assist you with performing the most common activities in the new First Coast University.
Modified: 9/30/2020
This reference guide provides step-by-step procedures to: request a First Coast University training account, Log in, password reset and change a password, and set security questions.
Modified: 11/12/2022
First Coast offers providers the opportunity to enhance their Medicare knowledge through instructor-led training (ILT) classes (e.g., webcasts, seminars) and online training (OLT) courses. Learn how to create a training account, register for available training, and find the educational resources you need.
Modified: 11/22/2022
COVID-19 playlist
Modified: 11/18/2022
New provider training
Modified: 11/17/2022
Specialty services training
Modified: 11/1/2022
Modified: 10/21/2022
New provider training
Modified: 10/1/2022
Prior authorizations new playlist
Modified: 10/1/2022
New provider training
Modified: 10/1/2022
Billing training
Modified: 10/1/2022
SPOT training
Modified: 10/21/2022
Check out the prior authorization course recently added to First Coast's comprehensive catalog of Medicare courses. View this and other courses to learn how to take advantage of self-paced, free online courses that will allow you and your staff to train when and where it is most convenient for you.
Modified: 9/29/2021
This Quick Reference Guide provides step-by-step procedures for the most common tasks performed in First Coast University.
Modified: 9/30/2020
Learn how to create a new training account through First Coast University, so you can register for online training courses, webcasts, seminars, and special events offered by First Coast Service Options.
Modified: 5/17/2020
Take advantage of the wide selection of online learning opportunities available through First Coast University.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part A