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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Tips on Inquiries, Rejects and RTPs

Modified: 2/3/2021
Reduce the time it takes to answer your Medicare question by viewing common Part A inquiries received by customer service.
Modified: 2/3/2021
Successfully complete claim processing and enhance your cash flow by learning how to avoid common reasons why Part A claims are returned.
Modified: 2/3/2021
Successfully complete claim processing and enhance your cash flow by learning how to avoid common reasons why Part A claims reject.
Modified: 8/14/2022
There could be several reasons why your claim was denied or otherwise did not process successfully. Use these available resources to identify claims processing codes.
Modified: 6/6/2022
Read this article to learn how to resolve reason code C7111.
Modified: 4/25/2022
Providers billing Medicare should determine if a patient is enrolled in hospice before billing Medicare Part A. This article has tips on checking patient eligibility and avoiding hospice claim rejects.
Modified: 4/5/2022
Learn how to avoid rejects of crossover claims by ensuring that the addresses you have on file with Medicare and Medicaid match and are in the appropriate format.
Modified: 11/5/2021
This job aid was prepared by the Part A/B and home health and hospice (HHH) Medicare administrative contractor (MAC) collaboration team to help providers that experience claim rejections for overlapping dates of service.
Modified: 7/23/2020
View tips to common claims inquiries and rejects.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part A