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Last Modified: 9/10/2021 Location: FL, PR, USVI Business: Part A

Provider statistical and reimbursement (PS&R) report registration FAQs


Registration


External user services (EUS) help


MAC help


PS&R request help


Registration

Q1: Where can I obtain a complete list of the documentation required by CMS for IDM (identity management system) registration?
A1: The email sent to the security official at the time of registration contains the specified document (Internal Revenue Service [IRS] form CP-575) and the list of acceptable alternatives.
Q2: If I only use the provider PS&R (statistical and reimbursement) reports once a year, do I still need to register in IDM (identity management system)?
A2: Yes. In order to obtain a PS&R report you must be registered in IDM.
Q3: Do I have to register in IDM (identity management) if I am not required to file a cost report?
A3: No. However, if you ever want a provider statistical and reimbursement report (PS&R) you must register in IDM.
Q4: I have one Tax Identification Number (TIN) number for multiple facilities. Can I register all of the facilities in identity management (IDM) system?
A4: Yes; however, you must register each organization separately in order to obtain a provider statistical and reimbursement report (PS&R) for each organization.
Q5: Do I need to submit another Internal Revenue Service (IRS) document if I register another organization with the same legal business name and tax ID number?
A5: No, unless specified otherwise during a later discussion with external user services (EUS), identity management system (IDM), or CMS.
Q6: If I am a home office that manages numerous facilities, do I need to register as an end user for each of the facilities in IDM (identity management system)?
A6: Yes.
Q7. Where can I obtain additional information related to IDM (identity management system)?
A7: CMS has included an overview of IDM, IDM user guides, and other information on the IDM webpage at https://home.idm.cms.gov/ external link.
Q8. I have already registered in IDM (identity management system), but I have forgotten my password, who should I contact to have it reset?
A8: There is a password reset functionality built into IDM. It can be found by accessing the “Forgot Password?” link at https://home.idm.cms.gov/ external link. If this does not work (because you have not answered the authentication questions, or because your account has been inactive for more than six months), then you should contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
Q9. Why does it take so long to register in IDM (identity management system)?
A9: The on-screen registration process should take no more than 10 minutes for the initial registration of an organization and a security official. The remainder of the time is taken up by postal delays (documents being mailed), followed by the amount of time it takes for external user services (EUS) to process the application (which itself varies based on the number of applications being submitted in a given week), and verifying the employment of the security official at the organization in question.

External User Services (EUS) help

Q10: What is EUS?
A10: External user services (EUS) is a help desk offered by CMS for assisting with the registration and use of the IDM (identity management system) system for provider and MAC users. The EUS help desk can be reached:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Q11: What should I do if my organization is not shown in the pick list during the IDM (identity management system) registration process?
A11: Until an organization is established by the security official, it does not exist in IDM. If you are registering as a user group administrator or end user, and cannot find the organization you are looking for, you should contact your security official to verify that they have completed the registration of the organization.
If you verify that the organization has been created, and still cannot find it during registration, consider broadening your search criteria (enter just the Tax Identification Number (TIN) and state, or only enter part of the name). If you still cannot find your organization, contact external user services (EUS).
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com external link
Q12: If this is my first time registering in IDM (identity management system) can I register more than one organization at a time?
A12: No.
Q13. How do I register another provider in IDM (identity management system) with the same legal business name and tax identification number (TIN)?
A13: Enter the TIN exactly as it should be, enter the legal business name, and append the claim control number (CCN) of the additional provider to the end of the legal business name separated by a single space.
Q14. What is the minimum number of authentication questions that I am required to answer during IDM (identity management system) registration?
A14: Two.
Q15. We submit separate cost reports with the same tax identification number (TIN). Can we have more than one security official?
A15: Yes.
Q16. What are the responsibilities of the IDM help desk?
A16: The external user services (EUS) help desk is responsible for assisting with anything and everything related to IDM (identity management system) -- your account/profile and your access rights.
Any issue encountered prior to reaching the provider statistical & reimbursement report (PS&R) home screen should be directed to the EUS help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)

MAC help

Q17. Does the MAC have the ability to track my IDM (identity management system) registration process and to help me resolve registration issues?
A17: No. You must contact the external user services (EUS) help desk regarding all IDM registration issues.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
Q18. What are reasons why a MAC would deny my request for access to the provider statistical and reimbursement report (PS&R) system?
A18: MACs do not deny requests for access to PS&R.
Q19. Why does the IDM (identity management system) help desk always tell me to contact the MAC?
A19: In many cases, the external user support (EUS) help desk has eliminated the common IDM-related reasons for your issue. A variety of issues are also outside the purview of the EUS help desk; the next available resource for resolving your issue is the MAC. Please email Melody Smith at Melody.Smith@fcso.com only if you have problems registering for the Provider Statistical & Reimbursement. (PS&R) system.
Q20. If I am having difficulty registering and need my provider statistical & reimbursement (PS&R) reports quickly. Can the MAC send me the reports?
A20: MACs are no longer required to send PS&R reports to providers unless specifically instructed to do so by CMS.
Providers are required to register in individuals authorized access to CMS computer services (IDM) and to obtain their PS&R reports via the internet.
Providers are reminded to start the IDM registration process at least 60 days prior to their cost report due date.
Q21. If the IDM (identity management system) help desk is unable to resolve my registration issues, should I call the MAC or CMS?
A21: If you are unable to reach a satisfactory answer with the external user services (EUS) help desk, you should contact your designated MAC representative at the following address: JNPSRRequest@fcso.com.

PS&R request help

Q22. I received my identity management (IDM) system user ID; can I now obtain my provider statistical and reimbursement report (PS&R) reports via the Internet?
A22: No. You must have requested and been granted PS&R system access for your IDM user ID before your account will let you into the PS&R system. This process is documented by CMS at https://home.idm.cms.gov/ external pdf file
Q23. I have access to the provider statistical and reimbursement report (PS&R) system, but I don’t see my provider number(s) on the pick list, who should I contact?
A23: If you are associated to multiple cost reporting organizations in the identity management system (IDM), and you are not being offered the option to choose among them upon logging into PS&R, or are not seeing everything you expect on the user organization selection screen immediately after login, contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
If you are referring to missing subunit providers or are unable to select your subunit providers on the select provider(s) screen at the beginning of a summary or detail report request, contact your designated MAC at JNPSRRequest@fcso.com.
Q24. I have access to the provider statistical and reimbursement report (PS&R) system but I am seeing providers on my pick list that do not belong to my organization. Whom do I contact to correct this problem?
A24: If the pick list in question is the user organization selection screen which appears immediately after logging into PS&R, you should contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
Q25. Do I need to have a person listed as a system administrator in the provider statistical and reimbursement report (PS&R) system?
A25: No.
Q26. I have made a request for provider statistical and reimbursement report (PS&R). Can the IDM (identity management system) help desk check on the status of my request?
A26: No. Your designated MAC is the only organization capable of checking on your requests.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part A