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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 5/3/2024 Location: FL, PR, USVI Business: Part A, Part B

Claims: Contact information

Need to reach out? Call our provider contact center or submit a Medicare program-related inquiry request for general claims assistance.

Call our Provider Contact Center – General claims questions

Location
Part A Telephone numbers
Part B Telephone numbers
TTY
Florida/U.S. Virgin Islands
888-664-4112
866-454-9007
711
Puerto Rico
877-908-8433
877-715-1921
711
Fax (ADR only)
904-361-0318
904-361-0318
N/A

Mailing information

General claims / ADRs

Line of business
Florida
Puerto Rico / U.S. Virgin Islands
Part A
First Coast Service Options
Medicare Part A Claims
P.O. Box 2006
Mechanicsburg, PA 17055-0733
First Coast Service Options
Medicare Part A Claims PR / VI
P.O. Box 2001
Mechanicsburg, PA 17055-0733
Part B
First Coast Service Options
Part B Claims and Claims ADR FL
P.O. Box 2009
Mechanicsburg, PA 17055-0709
First Coast Service Options
Part B Claims and Claims ADR PR / VI
P.O. Box 2004
Mechanicsburg, PA 17055-0704

Additional contact information

Focus
Contact information
Electronic claims submission
EDI
Priority mailing address: (when P.O. box cannot be used)
First Coast Service Options
Medicare Claims Department
2020 Technology Parkway
Suite 100
Mechanicsburg, PA 17050-9419
Post-pay medical review
First Coast Service Options Inc.
Part A and Part B Post Pay Medical Review
P.O. Box 3701
Mechanicsburg, PA 17055-1860
Credit balance report (CMS-838)
First Coast Service Options
Attn: Cashier
P.O. Box 3162
Mechanicsburg, PA 17055-1837
Durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS)
Home health / hospice
Railroad providers

Additional claims related information

First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
FL Part B