How to clear cache and internet files

Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.

To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:

Select which best describes you: Health Care Professional Person with Medicare

This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.

Home ► Help ► How to clear cache and internet files

Last Modified: 7/28/2018 Location: FL, PR, USVI Business: Part A, Part B

How to clear cache and internet files

There may be instances where a file stored in your internet history may impact the ability to properly view or access a webpage. To address this issue, follow these steps to fully clear your cache and browsing history.

Mac/Safari users view the Apple Support instructions external link

For PC users enter CTRL+Shift+Delete which will present the Delete Browsing History window. Be sure all check boxes are selected, and click ‘Delete’.

Once the files have been deleted, please fully close all tabs in your browser, reopen it, and try again.

If you continue to have issues there may be hidden objects which still need to be deleted. To remove these objects please follow these steps:

Click on the following:

• Start

• Control Panel

• Network and internet

• Internet Options

• The Internet Properties window will open on the General tab.

• Towards the bottom of the window there is a Browsing history section. Click the ‘Settings’ button.

• The Website Data Settings window will open on the Temporary Internet Files tab.

• Click on the ‘View objects’ button towards the bottom.

• Delete any files that appear in this folder.

• Repeat this process on the ‘View files’ button.

This should clear all of your cache and history and you should be able to access the tool. If you still experience issues, it is recommended to try a different web browser or contact someone in your technology department.

First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.