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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Confirmation of appeal requests

This application provides confirmation that appeal requests have been received by First Coast. Please enter all of the information requested below.
Note: Please ensure the information you enter is exactly as it appears on your remittance advice or obtained from the IVR. This application will only reference one claim number from multiple claims appealed on one redetermination form. To acquire acknowledgement of claims appealed in this manner, it is recommended that you search by PTAN.

User agreement

First Coast is committed to processing your appeal request as quickly as possible and to ensuring the appeals acknowledgement application contains current information. However, due to fluctuations in the volume of requests received, system updates may be delayed.
Please allow 15 days after you have submitted your appeal request before confirming receipt in the lookup application or contacting customer service.
For help using this tool view the appeals confirmation tool help guide.


To verify a level-one appeal has been received, first select your line of business and location. Next, select one of the following search criteria: PTAN, CCN (case control number) or, PTAN and ICN (internal control number), enter the corresponding data in the available field(s), and click Submit.
Note: This tool only provides confirmation if a level one appeal (redetermination) has been received by First Coast. Specific status and appeal outcomes are available via the SPOT portal.
Please note: (*) all fields are required.
<a href="" title="Appeals Status Tool" target="_blank">Appeals confirmation tool</a>
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
Part B