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SPOT UG 12 Troubleshooting
Last Modified: 11/12/2024
Location: FL, PR, USVI
Business: Part A, Part B
The first step of the process is to create your IDM account, which will contain your personal information (e.g., name, home address, email address, date of birth). However, having an IDM account by itself does not automatically grant access to the SPOT application.
The second step of the process is to request access to the SPOT application, which will establish your billing provider profile (e.g., business name and address, NPI, PTAN, TIN, line of business). However, your access request must be approved before you may log on to SPOT for the first time.
If you have your IDM account and attempt to log on to SPOT before your SPOT application access request has been approved (i.e., no request submitted, request in pending status, or request in denied status), an error message will be returned: User is not assigned to the client application.
If you have an IDM account and have submitted your SPOT access request, you will receive an email once your request has been approved or denied. If you are an organization approver or backup approver and are unsure of the status of your SPOT access request, you may contact the SPOT Help Desk (855-416-4199 (press 1 for general assistance; 2 for enrollment) or email: FCSOSpotHelp@fcso.com). Please make sure to include your IDM account User ID and request confirmation number.
End users in need of SPOT access request status should reach out to their organization approvers. Clear your internet browser’s cache between logins. If you have acquired an IDM account and have approved access to the SPOT, you may encounter an error message if you have not cleared your internet browser’s cache between logins to either the IDM or SPOT websites.
This type of error message will display if any features are temporarily unavailable due to technical issues or the unavailability of required CMS systems (e.g., IDM, HETS, FISS) due to scheduled/unscheduled maintenance. View the
system status page on our website for additional information.
This type of error message will automatically display when beneficiary data entered does not match corresponding data maintained by Medicare.
Data matching errors occur when the beneficiary data entered by the portal user does not correspond to data entered in related fields and / or does not match the information contained within CMS’ systems (e.g., HETS). If the beneficiary’s information does not match, the provider portal will display an error message, and no information will be returned until the data entered has been corrected.
This type of error message will automatically display when the data entered is not entered in the format required by the system (e.g., dates must be entered in the mm/dd/yyyy format). To protect the privacy of beneficiary information, any personally identifiable information (PII) entered (e.g., Medicare ID, first and last names, date of birth) must match the corresponding beneficiary’s information as maintained by Medicare.
Data format errors occur when the data entered by the portal user does not match the required format:
• Medicare ID
• 11 digit Medicare Beneficiary Identifier (MBI) required
• No dashes or non-alphanumeric characters
• Date of Birth
• MM/DD/YYYY
• Numbers and front slashes only
• Date of Service
• MM/DD/YYYY
• Numbers and front slashes only
• Current date/Past date (i.e., future dates may not be used)
If the data entered does not comply with the format required by the system, the provider portal will display an error message, and no information will be returned until the data entered has been corrected.
This type of error message will automatically display when the data entered is incomplete or no data is entered/selected in a required field.
If the data entered is incomplete or no data is entered / selected in a required field, the provider portal will display an error message, and no information will be returned until data has been entered/selected in all required fields.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.