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SPOT UG 10 Financial Information
Last Modified: 8/8/2024
Location: FL, PR, USVI
Business: Part A, Part B
The Financial Information feature allows you to review payment status, lookup financial control number (FCN) information, review demand letter / overpayment details, access accounts receivable (AR) transaction info, and submit immediate recoupments.
SPOT will only furnish information regarding payments processed by First Coast. Medicare payments for durable medical equipment (DME) or railroad claims will not be displayed.
Data updates to SPOT application occur between 6:00-7:30 a.m. each weekday. Users may experience slower response times to claim and payment data queries or an interruption in access during these time periods.
To access payment status:
• Select Financial Information from the top menu.
Figure 1: Financial Information menu
• Select Payment Status from the submenu.
Figure 2: Payment Status search
• Using the search tab on the left, complete the required fields.
Specify the parameters of your query by selecting either a Date Range in which the payment dates may have occurred or by entering a specific Check/EFT Number.
• Click Search.
To customize your display results, you may select the number of rows that you would like to view per page as well as sort records by clicking on the column headers.
• Easily request a remittance advice by clicking on the icon under the Actions column.
Figure 3: Payment Status
The FCN lookup will provide the patient account number and date of service for a particular FCN. This may be utilized to assist you in associating offsets for claims finalized within the past 12 months.
To lookup FCN information:
• Select Financial Information from the top menu.
• Select FCN Lookup from the submenu.
Figure 4: FCN Lookup
• Enter the 15 digit FCN number.
If the FCN is less than 15 digits or ends with an AG, you will need to contact our Provider Contact Center to receive information on the FCN. To search for claims finalized over 12 months ago, you must utilize the IVR to obtain this information.
• Click Search.
Demand Letter / Overpayment Details The Demand Letter / Overpayment Details feature may be used to obtain overpayment / demand letters and corresponding financial details.
To view Demand Letter / Overpayment Details:
• Select Financial Information from the top menu.
• Select Demand Letter / Overpayment Details from the submenu.
Figure 5: Demand Letter / Overpayment Search Screen
• Using the search tab on the left, complete the required fields. Only overpayment demand letters that have been issued to the NPI / PTAN associated with your account will display.
This feature is limited to demand letters issued after July 2019.
• Click Search.
Figure 6: Demand Letter / Overpayment Search Results
• Click the PDF icon to retrieve the correspondence which will open in new browser tab allowing you to save or print the document.
• Click the demand letter details icon under the Actions column to view additional financial information.
Figure 7: Demand Letter Details
• From the demand letter details page, click the icon under Actions to view specific transaction details.
Figure 8: AR Transaction Info
• The AR Transaction info page is also accessible directly from the Financial Information menu. Instructions on accessing this page are identified in the next section below. To view additional accounts receivable activity information, select the AR activity type drop-down on the top right, (Adjustment, Collection, or Refunded) and click the AR Details button.
In addition to obtaining AR transaction details via the Demand Letter/Overpayment results query, you may also access AR transaction details directly from the Financial Information menu.
• Select Financial Information from the top menu.
• Select AR Transaction Info from the submenu.
Figure 9: AR Transaction Info Search
• Using the search tab on the left, complete the required fields. The results and options available from this point forward are the same as described in the Overpayment / Demand Letter section above.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.