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IVR resources

Secure Provider Online Tool (SPOT)

Did you know you can check claim status and find eligibility and benefits data online?

IVR telephone numbers

  • Part A -- 877-602-8816
  • Part B -- 877-847-4992
  • Modified: 3/5/2025
    The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
    Modified: 3/5/2025
    The Part B IVR operating guide will help to increase your knowledge of the technology and services we offer our providers.
    Modified: 2/20/2025
    The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
    Modified: 2/20/2025
    The Part A IVR operating guide will help to increase your knowledge of the technology and services we offer to our providers.
    Modified: 8/24/2023
    This converter has been created to assist you with using the touch-tone entry method on the Interactive Voice Response system.
    Modified: 4/16/2024
    A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
    Modified: 4/16/2024
    A print-friendly quick reference guide for navigating the Part B Interactive Voice Response (IVR).
    Modified: 3/1/2024
    A print-friendly quick reference guide for navigating the Part A Interactive Voice Response (IVR).
    Modified: 11/6/2020
    Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist.
    Modified: 2/14/2025
    First Coast is pleased to announce a new enhancement to the JN IVR: prior authorization inquiries.
    Modified: 5/3/2024
    Opens a compressed (zipped) file that contains a listing of all known hospice provider IDs, along with each facility's name and address.
    Modified: 5/3/2024
    Opens a compressed (zipped) file that contains a listing of all known hospital provider IDs, along with each facility's name and address.
    Modified: 5/3/2024
    This directory contains information for Medicare Advantage, demonstration, PACE, and cost organizations that have an active contract with CMS at the time of the directory’s publication.
    Modified: 4/24/2024
    Opens a compressed (zipped) file that contains a listing of all known Home Health provider IDs, along with each facility's name and address.
    Modified: 4/24/2024
    Opens a compressed (zipped) file that contains a listing of all known skilled nursing facility provider IDs, along with each facility's name and address.
    Modified: 4/24/2024
    A self-service feature is available via the Part B interactive voice response (IVR) that allows providers/customers to request telephone reopenings on certain claims via the IVR.
    Modified: 4/17/2024
    Opens a compressed (zipped) file that contains a listing of all known renal provider IDs, along with each facility's name and address.
    Modified: 2/15/2024
    Link to the Medicare Managed Care Manual on the CMS.gov website (Pub. 100-16).
    First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.