All electronic submissions originating from SPOT or the IVR submitted after 6 p.m. ET during weekdays, any time during a weekend or on First Coast Service Options’ corporate holidays will receive a receipt date that reflects First Coast’s next business day.
Need to know what information you should have on hand when calling First Coast? Be prepared when contacting us, by using this convenient inquiry checklist. [CMS IOM Pub. 100-09, Chapter 6, Section 80.1 and 80.2.1]
When contacting Medicare through the interactive voice response system (IVR), a customer service representative, or a written inquiry, providers must furnish three data elements for authentication: the NPI, the PTAN, and the last five digits of the Tax Identification Number (TIN).
Make sure to provide your correct PTAN in the proper format when contacting us for any claim-related inquiries. PTANs that have double zeroes as a prefix (00XXXXX) should be provided with those zeroes, followed by the remaining digits. If your PTAN is composed of numbers and letters, be sure to provide the appropriate format and order, without confusing letters and numbers.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.