skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
En Español
Text Size:
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 4/18/2020 Location: FL, PR, USVI Business: Part A

Reject reason code C7010 FAQ

Q: We are receiving reject reason code C7010. What steps can we take to avoid this reason code?
Click here for a description associated with the Medicare Part A reason code(s). Simply enter a valid reason code into the box and click the submit button.
A: You are receiving this reason code when the beneficiary was/is enrolled in a hospice election period for the date of service(s).
Confirm the beneficiary’s eligibility via direct data entry (DDE), interactive voice response (IVR) system, or Secure Provider Online Tool (the SPOT)
If the information is invalid
Contact the hospice provider and ask them to submit their last claim for the beneficiary with occurrence code 42 and the date of disenrollment. Once the records are deleted or updated, refile the claim to Medicare
If the information is valid and the services provided to the beneficiary are related to their terminal condition for hospice services
Refile the claim with the hospice provider listed on the beneficiary’s records
If the information is valid and the services provided to the beneficiary are not related to their terminal condition for hospice services
Refile the claim with a condition code 07 (treatment of non-terminal condition for hospice patient)
SPOT Users:
Visit the Check Eligibility page and search by date of service and beneficiary information.
On the Eligibility/Benefits results page, select the Hospice/Home Health tab (when available).
Hospice/Home Health tab
The beneficiary’s Hospice results will include the following information:
Effective Date
Termination Date
Revocation Code:
0 = No revocation, open spell
1 = Revoked by beneficiary
2 = Revoked (occurrence code 42)
3 = Revoked (occurrence code 23)
National Provider Identifier (NPI)
Search the NPI Registry external pdf file for the hospice provider’s contact information
Hospice Occurrence Count (when applicable)
SPOT Hospice Record
list item Please use your browser's back button to return to the referring page.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.