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Last Modified: 8/29/2022 Location: FL, PR, USVI Business: Part A

Reject reason code 36428 FAQ

Q: What steps can we take to avoid reject reason code 36428?
You can refer to Part A reason code lookup for a description associated with the Medicare Part A reason code. Simply enter a valid reason code into the box and click the submit button.
A: A claim for mammography screening services has been submitted, and either the Food & Drug Administration (FDA) certification records need to be updated or the mammography services are outside the scope of the FDA certificate on file.
There are two types of mammography services:
1. Computer aided detection/film
2. Digital
Refer to the CMS Medicare Learning Network (MLN) Preventive Services external link resource for coding and billing information.
Ensure your FDA certification is for the "type" of mammography service you're providing, and that the service is within the dates covered by the certificate.
If your certification has expired, it must be updated prior to providing and billing mammography services
Certification information may be updated with First Coast, via mail or fax:
First Coast Service Options
FDA Certification
P.O. Box 3411
Mechanicsburg, PA 10755-1825
Fax: 904-361-0737
Please allow at least seven business days for certification data to be updated.
Submit claim adjustments for all claims that rejected with reason code 36428
Go to Adjust or resubmit claim rejects FAQ for guidance on when to adjust a rejected claim
Source: CMS IOM, publication 100-04, Chapter 18 preventive and screening services external pdf file
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