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Last Modified: 8/23/2024 Location: FL, PR, USVI Business: Part A, Part B

Contacting the EDI and SPOT customer help desks

Different help desks are available for the different types of electronic billing questions. Carefully consider the type of assistance needed before dialing. Calls received to the incorrect help desk will be asked to call back using the correct telephone number. Review the list of topics handled below to help you decide what number to call.
EDI Help Desk:  1-888-670-0940 available from 8 a.m. – 4 p.m. ET/CT
EDI enrollment questions (direct connections to First Coast using a third party or other non-portal related method)
American National Standards Institute (ANSI) Accredited Standards Committee (ASC) X12N claim specifications
Interpretation and resetting of electronic reports including the acknowledgments and Electronic Remittance Advice
Unlocking and resetting passwords
Status of electronic claim submissions
Medicare software support (PC-ACE, MREP and PC-Print)
FISS password resets (Part A only)
SPOT Help Desk: 1-855-416-4199 available from 8 a.m. – 4 p.m. ET/CT
SPOT portal access issues
SPOT portal registration and enrollment questions
Questions on identity proofing or multi-factor authentication (MFA)
Unlocking and resetting IDM passwords
SPOT navigation and feature-usage questions
When calling either of these help desks, always have the billing provider’s PTAN, NPI, and last five digits of the tax ID available.
Please review the helpful information available on our website prior to calling - EDI Home page, SPOT Home page.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.