skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 1/15/2021 Location: FL, PR, USVI Business: Part A, Part B

IDM: Forgot Password/User ID FAQ

Q: What should I do if I forgot my SPOT/IDM password or user ID?

Forgot Password or User ID (unlocked account)

If you can’t remember your password or user ID, and your account has not been locked, follow these steps:
1. Navigate to CMS’ IDM portal: https://home.idm.cms.gov external link
er login
2. Click the underlined “Password” or “User ID” in the link below the red New User Registration button. Follow the steps to reset your password or user ID.

Reset Password (locked account)

If you enter the incorrect password too many times, your account may become locked. You may either wait 30 minutes, and use the Forgot Password link, or you may follow these steps to request that your account be unlocked and your password reset:
1. Call the SPOT Help Desk (855-416-4199, option 1)
2. Answer identity authentication questions
3. Ask the SPOT Help Desk representative to unlock your account and reset your password
4. An email will be sent to the email associated with the IDM account.
5. Click on the link to the Reset Password page included in the email
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.