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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 1/13/2023 Location: FL, PR, USVI Business: Part A, Part B

What is Targeted Probe and Educate (TPE)

Q: What is Targeted Probe and Educate (TPE)?
A: First Coast has initiated TPE under the direction of the CMS to reduce provider burden, claim denials and appeals through one-on-one education.
The TPE process can consist of three rounds of prepayment and/or post payment probe reviews with one-on-one education. This will allow First Coast the opportunity to educate providers before, during and after the probe.
Providers will receive initial notification education before additional documentation requests (ADRs) are sent out to help them understand the documentation requirements for the procedure code involved with the review and how to properly submit the documentation. Education will continue throughout the review process allowing for additional documentation to be requested if resolvable errors are found while completing the review. At the end of the probe the nurse reviewer will offer an educational teleconference to provide detailed one-on-one education on errors found during the probe.
Providers with a review resulting in a zero or low error rate will not move on to the next round of TPE. Providers with a review resulting in a high error rate may move on to the next round and will receive additional education.
There is a minimum of a 45-day break between each TPE round; giving providers time to implement any changes they feel are necessary after education.
For more information, please visit the CMS TPE external link page of their website.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.