skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
En Español
Text Size:
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 11/19/2018 Location: FL, PR, USVI Business: Part B

What you should do with claims returned as unprocessable

First Coast Service Options, Inc. (First Coast) is experiencing a large volume of appeals filed on claims that were returned as unprocessable. Claims that are considered returned as unprocessable are not appealable.

Do not file an appeal

When you file an appeal on an unprocessable claim, First Coast will return the correspondence to you with a letter instructing the provider to refile a new claim. Response letters are typically generated within 60 calendar days after your appeal request was submitted.
Filing an appeal on an unprocessable claim only delays payment and could result in a timely-filing denial if not re-filed with the correct information within the timely-filing period.

How to handle a claim returned as unprocessable

Claims returned as unprocessable will include the MA130 remittance advice message with a corresponding reason code message to denote why the claim was incomplete or invalid.
Resubmit a corrected claim.
The Medicare guidelines for unprocessable claims can be found in the Medicare Claims Processing Manual (100-04), Chapter 1, Section 80.3. See https:/www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/downloads/clm104c01.pdf external pdf file.
The Medicare guidelines for completion of form CMS-1500 can be found in the Medicare Claims Processing Manual (100-04), Chapter 26, Section 10. See https:/www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/downloads/clm104c26.pdf external pdf file.

Communication letters to top providers that file appeals on unprocessable claims

First Coast will be sending communication letters to providers in the future who submit appeals on unprocessable claims. These letters will provide details on the number of appeals requests received on unprocessable claims by the applicable providers.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.