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Last Modified: 11/25/2024 Location: FL, PR, USVI Business: Part A, Part B

IDM: SPOT access/password help and access issues

Forgot password or User ID (unlocked account)

Follow these steps if you forgot your SPOT/IDM password or user ID.
Note: these steps should only be followed if your account has not been locked. Follow the steps for a password reset below if your account is locked.
1. Navigate to CMS’ IDM portal: https://home.idm.cms.gov external link
2. Click the underlined “Forgot User ID” or “Forgot Password” links below the New User Registration button.
3. Follow the steps to reset your password or user ID.

Reset password (locked account)

If you enter the incorrect password too many times, your account may become locked. You may either wait 30 minutes, and use the Forgot Password link, or you may follow these steps to request that your account be unlocked and your password reset:
Call the SPOT Help Desk (855-416-4199, option 1).
Answer identity authentication questions.
Ask the SPOT Help Desk representative to unlock your account and reset your password.
An email will be sent to the email associated with the IDM account.
Click on the link to the Reset Password page included in the email.

Change password

This function should be used to make routine password changes to your account. SPOT utilizes the Identity Management (IDM) system as the gateway to accessing the portal. Follow the below steps to change your password:
Access Identity Management (IDM) website.
Enter your User ID, password, and click the box to agree to the Terms & Conditions (if not already checked).
Click Sign In.
Select your Multi-Factor Authentication (MFA) device option and enter the security code received.
Click Verify.
Click My Profile.
Select “Change Password” from the links on the left.
Enter your current password, a new password, and re-enter the new password again to confirm.
Click Change Password. The Change Password Acknowledgment page will display.
Click OK to close this screen. You will need to log back in with your new password. You will also receive an e-mail confirmation that the password has been changed.
Note: Users will not be able to change the password more than once per day.

Password requirement

The IDM password must conform to the following CMS Password Policy.
The password must:
Be at least 15 characters long.
Cannot be longer than 60 characters.
Contain at least one number.
Contain at least one lower case letter.
Contain at least one upper case letter.
Special characters are optional. The following special characters are acceptable: “ ! # $ % & ” ( ) * + , - . / \ : ; < = > ? @ [ ] ^ _ ` { | } ~
Be different from the previous six (6) passwords.
Not contain any parts of the User ID.
Not contain any parts of your first or last name.
Note: Passwords may only be changed once per day.

Change email address

If you no longer have access to or need to update the email address associated to your User ID, follow the steps below.
Access Identity Management (IDM) website.
Enter your user ID, password, and click the box to agree to the terms & conditions (if not already checked).
Click sign In.
Select your MFA device and enter the security code received and click verify.
Select my profile.
Click personal contact information.
Select the pencil icon to edit your information.
Enter a unique email address for your user ID and click submit changes.
Confirm email address.
Click the dropdown arrow beside your name at the top of the screen and select log out. You will receive an email confirming the change.
Note: Updating your email address will also change your MFA and recovery devices.

SPOT access issues for registered users

All users are required to log in to SPOT at least once every 30 days. Any user IDs that do not meet this requirement will be considered inactive and required to reset their password to regain access. Follow the system prompts for this password reset process.

I just requested access and still cannot log in

If you have received the following error message: “Malformed Assertion sent to Netscaler; please contact your administrator” and you have requested SPOT access, it means that your SPOT access request has not yet been approved by your organization’s designated approver. End users will need to wait until their accounts are approved to log in.
If you have submitted an end user request, please contact your organization’s approver for status.
If you are an approver or back up approver who submitted a request, please allow five to seven business days for processing. For assistance, please contact the SPOT Help Desk at 855-416-4199.
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