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Last Modified: 3/5/2024 Location: FL, PR, USVI Business: Part A, Part B

SPOT access issues for registered users

All users are required to log in to SPOT at least once every 30 days. Any user IDs that do not meet this requirement will be considered inactive. Logging in to the Identity Management (IDM) system at https://home.idm.cms.gov external link to reset your password is required to reactivate the SPOT access.

Request access again

Please view the following steps to regain access:

Instructions
Navigation examples
IDM login screen
2. Once you have logged in, click Role Request from the self-service options.
 Self service tiles
3. Type SPOT in the ‘Select an Application’ drop-down field and click on ‘SPOT-First Coast Service Options Internet Portal (FCSO)’ to proceed to the role selection.
 Locate the SPOT application
4. Click on the drop-down menu next to ‘Select a Role.’ Select ‘FCSO – SPOT End User.’ Note: Do not select any other role.
If you wish to be an approver or backup approver, please view the following document on how to proceed: https://medicare.fcso.com/spot_instructions/241528.asp
Note: Do not select ‘FCSO Help Desk User’
 Select a role
5. Find your organization
the screen, type in the Legal Business Name of your organization and select the State/Territory.
Note: You must click Search to find your organization in the drop-down menu.
Click Review Request, review your information, enter your reason for request, and click Submit Role Request.
 Search and select organization
6. Request Submitted
The final screen will confirm that your IDM request has been submitted. You will receive an email confirmation once your request is approved by your approver.
 Title: request submitted - Description: Request submitted
7. Should you need further assistance, please contact the SPOT Help Desk
The SPOT Help Desk is available via email or telephone (Monday-Friday, 8 a.m.-5 p.m. ET)
855-416-4199

I just requested access and still cannot log in

If you have received the following error message: “Malformed Assertion sent to Netscaler; please contact your administrator” and you have requested SPOT access, it means that your SPOT access request has not yet been approved by your organization’s designated approver. End users will need to wait until their accounts are approved to log in.
If you have submitted an end user request, please contact your organization’s approver for status.
If you are an approver or back up approver who submitted a request, please allow five to seven business days for processing. For assistance, please contact the SPOT Help Desk at 855-416-4199.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.