Last Modified: 2/11/2020
Location: FL, PR, USVI
Business: Part A, Part B
First Coast sometimes receives requests for duplicate Medicare remittance notices (MRNs), also known as Medicare summary notices (MSNs).
Trading partners who are directly submitting through the EDI Gateway using their own submitter number and receive electronic remittance advices (ERAs) may use the Remittance reload request for X12 v5010
Providers who are sending/receiving files through a clearinghouse should contact the clearinghouse for any reload requests. Providers may also download free software to retrieve ERAs.
How do I get the free software?
What if I receive paper remittance notices?
Medicare contractors do not routinely provide duplicate paper remits (standard paper remittance or SPR). Providers who receive SPR may contact customer service for duplicates if the originals were never received or were lost due to natural disaster. (Note: Customer service can only send the duplicates to the address printed on the SPR. In addition, Part A requests must be made within 30 days of the remit date; otherwise, there is a $25 fee for duplicates.)
Please be sure to submit the request along with the $25 fee to the following address:
First Coast Service Options
Attn: Finance Control
P.O. Box 406443
Atlanta, GA 30384-6443
We recommend using ERA. Click here
for answers to concerns you may have regarding ERA, or click here
to view ERA FAQs.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.