skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
En Español
Text Size:
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]

Processing Issues

Modified: 4/20/2018
Claims for 2018 for HCPCS code J0606 billed with type of bill (TOB) 72X were denied in error. The issue was resolved February 22; First Coast will adjust affected claims.
Modified: 4/12/2018
Certain radiation therapy codes were overlooked when the 2016, 2017 and 2018 CWF coding files were created. When brought to its attention, First Coast will override the appropriate SNF CB edits to allow for processing and payment, and will do so until the codes are correctly added to the 2016, 2017, and 2018 files in October 2018. Providers should contact customer service to request claims reprocessing.
Modified: 3/16/2018
Erroneous denials have resulted in providers receiving overpayment demand letters.
Modified: 2/22/2018
First Coast has identified Part A therapy claims billed with Healthcare Common Procedure Coding System (HCPCS) codes 97763 and G0515 are being denied in error.
Modified: 4/20/2018
This table displays Part A and Part B processing issues that are being worked currently or have been resolved recently.
Modified: 4/12/2018
First Coast Service Options Inc. (First Coast) has identified Part B radiopharmaceutical claims processed March 27 through March 28, 2018, were denied in error.
Modified: 3/21/2018
In light of Hurricane Irma impacting Florida, Puerto Rico, and the U.S. Virgin Islands and disaster-related claims being billed, Part A providers are unnecessarily reporting OSC 70 on SNF claims billed with the CC DR/Modifier CR, resulting in rejection. Learn what to do to avoid this rejection of disaster-related claims.
Modified: 3/6/2018
Institutional claims were inappropriately rejecting with reason code 32404 when a revenue code between 030x-031x was submitted with a laboratory HCPCS that is not a clinical diagnostic lab code. Claims that were being held to prevent inappropriate rejection are being released.
Modified: 2/16/2018
Some providers may notice a difference in how deductible and coinsurance amounts are being displayed on the remittance advice for QMB claims. CMS reverted back to the previous display on December 8, and provided a guide to identify Medicare cost-sharing amounts on remittance advice. A permanent solution is tentatively scheduled for summer 2018. No provider action is required.
Modified: 2/16/2018
Due to the October implementation of 2017-2018 influenza vaccine payment allowances, the Centers for Medicare & Medicaid Services has directed contractors to reprocess claims that were processed on or after August 1.
Modified: 2/15/2018
It had been discovered that the prior integrated outpatient code editor (IOCE) was incorrectly applying deductible and coinsurance to HCPCS code G0473. This article was revised to reflect that all mass adjustments have been completed.
Modified: 8/4/2017
There are no items in this section at this time.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.