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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.

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Online learning

First Coast University Learner Reference Guide pdf file

Modified: 9/30/2020

This learner reference guide provides step-by-step procedures to assist you with performing the most common activities in the new First Coast University.

First Coast University Getting Started Guide pdf file

Modified: 9/30/2020

This reference guide provides step-by-step procedures to: request a First Coast University training account, Log in, password reset and change a password, and set security questions.

First Coast University FAQs

Modified: 9/18/2021

First Coast offers providers the opportunity to enhance their Medicare knowledge through instructor-led training (ILT) classes (e.g., webcasts, seminars) and online training (OLT) courses. Learn how to create a training account, register for available training, and find the educational resources you need.

LOD - COVID-19

Modified: 10/25/2021

COVID-19 playlist

LOD - Specialty services training

Modified: 10/22/2021

Specialty services training

LOD - Basics of billing and appealing

Modified: 10/21/2021

Billing training

LOD - Recent Medicare Changes

Modified: 10/15/2021

Billing training

LOD - SPOT

Modified: 10/15/2021

SPOT training

LOD - Evaluation and management training

Modified: 10/11/2021

New provider training

LOD - New provider training

Modified: 10/5/2021

New provider training

LOD - Provider enrollment training

Modified: 10/1/2021

New provider training

First Coast’s online Medicare training catalog -- Part A

Modified: 10/4/2021

Explore First Coast Service Options’ comprehensive catalog of Medicare courses and learn how to take advantage of self-paced, free online courses that will allow you and your staff to train when and where it is most convenient for you.

Help with First Coast University -- Quick Reference Guide pdf file

Modified: 9/29/2021

This Quick Reference Guide provides step-by-step procedures for the most common tasks performed in First Coast University.

First Coast’s online Medicare training catalog -- Part B

Modified: 9/24/2021

How to create a new account through First Coast University

Modified: 9/30/2020

Learn how to create a new training account through First Coast University, so you can register for online training courses, webcasts, seminars, and special events offered by First Coast Service Options.

First Coast University external link

Modified: 5/17/2020

Take advantage of the wide selection of online learning opportunities available through First Coast University.

First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.