Medicare secondary payer (MSP) contractor (formerly Benefits Coordination and Recovery Center [BCRC])

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Home ► MSP ► Medicare secondary payer (MSP) contractor (formerly Benefits Coordination and Recovery Center [BCRC])

Last Modified: 4/29/2024 Location: FL, PR, USVI Business: Part B

Medicare secondary payer (MSP) Contractor (formerly Benefits Coordination and Recovery Center [BCRC])

The MSP Contractor, (formerly the BCRC), consolidates the activities that support the collection, management, and reporting of other insurance coverage for Medicare beneficiaries.

The purpose of the coordination of benefits (COB) program is to identify the health benefits available to a Medicare beneficiary and to coordinate the payment process to prevent mistaken Medicare payment.

The MSP Contractor does not process claims or claim-specific inquiries. The MACs are responsible for processing claims submitted for primary or secondary payment and resolving situations where a provider receives mistaken Medicare payments.

All MSP claim investigations are initiated from and researched by the MSP Contractor, not a function of the MAC. This single-source development approach greatly reduces the number of duplicate MSP investigations and offers a centralized, one-stop customer service approach for all MSP-related inquiries.

The MSP Contractor provides customer service to the following (not all-inclusive):

• Beneficiaries

• Attorneys/other beneficiary representatives

• Employers

• Insurers

• Providers

• Suppliers

Contact the MSP Contractor

Telephone inquiries

Refer the beneficiary or their representative to the MSP Contractor customer service at 1-855-798-2627 (TTY/TDD 1-855-797-2627) to:

• Report employment changes, or any other insurance coverage information

• Report a liability, auto/no-fault, or workers’ compensation case

• Ask questions regarding a claims investigation

• Ask general MSP questions

• Ask about the MSP letters and questionnaires (e.g., Initial Enrollment Questionnaire and Secondary Claim Development)

Written inquiries

Written correspondence for the MSP Contractor may be mailed to the address listed below:

Medicare – Data Collections

P.O. Box 138897

Oklahoma City, OK 73113-8897

References

CMS IOM, Pub. 100-05, Medicare Secondary Payer, Chapter 4 external pdf file

Coordination of Benefits & Recovery Center external link

Provider Services: Coordination of Benefits Overview external link

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