skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 9/26/2020 Location: FL, PR, USVI Business: Part A, Part B

SafeGuard Services LLC selected as unified program integrity contractor for southeastern jurisdiction

The unified program integrity contractors (UPICs) perform fraud, waste, and abuse detection, deterrence and prevention activities for Medicare and Medicaid claims processed in the United States. Specifically, the UPICs perform integrity related activities associated with Medicare Parts A, B, durable medical equipment (DME), home health and hospice (HH+H), Medicaid, and the Medicare-Medicaid data match program (Medi-Medi). The UPIC contracts operate in five separate geographical jurisdictions in the United States and combine and integrate functions previously performed by the zone program integrity contractor (ZPIC), program safeguard contractor (PSC) and Medicaid integrity contractor (MIC) contracts.
The Centers for Medicare & Medicaid Services (CMS) awarded a contract to SafeGuard Services LLC (SGS) to operate as the UPIC for the southeastern jurisdiction effective June 1, 2018.
The UPIC for the southeastern jurisdiction is responsible for combating and preventing fraud, waste, and abuse in Alabama, Florida, Georgia, North Carolina, Puerto Rico, South Carolina, Tennessee, the U.S. Virgin Islands, Virginia, and West Virginia for the following types of claims:
Parts A and B;
DMEPOS; (durable medical equipment, prosthetics, orthotics, and supplies)
Home health and hospice; and
Claims for dually-eligible Medicare and Medicaid recipients.
The UPIC creates a focused resource to detect and deter fraud in the Medicare program. In this capacity, it develops administrative solutions, investigations, and cases for referral to law enforcement, as well as providing ongoing support to law enforcement as needed. Additional responsibilities include coordination of benefit integrity activities in the region and dissemination of relevant benefit integrity information to other Medicare contractors, health care providers, and Medicare recipients.
SGS continues its partnership with IntegriGuard LLC as its subcontractor to perform medical record reviews, financial reviews, and education activities as it did as the former ZPIC for zone 7. To further optimize its operations, SGS engages the services of several other subcontractors with specialized experience for various portions of the UPIC work as well as engaging a subcontractor to ensure operational standards are met.
The UPIC does not replace the Medicare program administration work that is performed by the Medicare administrative contractors. Their responsibilities include processing and paying claims, performing customer service, reviewing the medical necessity of claims unrelated to suspected fraud and abuse, and auditing facilities for Medicare expenses and reimbursement. As a note, complaints or allegations of suspected fraud or abuse should be reported to the Medicare contractors who process the claims for initial screening. Allegations of suspected fraud and abuse are brought to the attention of the UPIC only after the possibility of errors or misunderstandings are ruled out.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.