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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 6/13/2020 Location: FL, PR, USVI Business: Part A

Reject reason code 34538 FAQ

Q: We are receiving reject reason code 34538, so what steps can we take to avoid this reason code?
Click here for a description associated with the Medicare Part A reason code(s). Enter a valid reason code into the box and click the submit button.
A: You are receiving this reason code when the beneficiary or the spouse was/is working for the date(s) of service and the employer’s insurance is primary to Medicare.
Upon patient registration and prior to submitting the claim, have the beneficiary complete the Medicare secondary payer (MSP) questionnaire external pdf file located in the Medicare Secondary Payer Internet-only manual (IOM), Publication 100-05, chapter 3, section 20.1.2.
There are several ways to confirm beneficiary eligibility:
Users can access eligibility information via direct data entry (DDE) pdf file.
Contact the interactive voice response (IVR) pdf file system by calling (877) 602-8816.
Note: Customer service representatives cannot assist you with eligibility information and are required, by the Centers for Medicare & Medicaid Services (CMS), to refer you to the IVR.
Obtain the beneficiary’s eligibility via the SPOT (Secure Provider Online Tool).
If the information is invalid
The provider or the beneficiary must contact the Benefits Coordination & Recovery Center (BCRC) external link at 1-855-798-2627, to have the record updated. Once the record is updated, refile the claim to Medicare for primary payment consideration.
If the information is valid
File the claim to the primary insurance listed on the beneficiary’s records and then to Medicare for secondary payment consideration
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.