skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
En Español
Text Size:
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 5/16/2020 Location: FL, PR, USVI Business: Part A

Avoiding RTP reason code 32400 to 32404 FAQ

Q: What steps can I take to avoid return to provider (RTP) reason code(s) 32400-32404?
Click here for descriptions associated with Medicare Part A reason codes. Enter a valid reason code into the box and click the submit button.
A: Prior to submitting your claim, verify the revenue code(s) and/or health care procedure coding system (HCPCS) or Current Procedural Terminology (CPT®) code combination is correct, complete, and/or valid (as applicable).
The following reason codes are frequently associated with this edit:
32400 – HCPCS/CPT® code is missing
32401 – HCPCS/CPT® code is invalid
32402 – HCPCS/CPT® code and revenue code combination is invalid
32403 – HCPCS/CPT® code is invalid for date(s) of service (DOS)
32404 – HCPCS/CPT® code is invalid
Additional resources:
Refer to our coding website page for additional guidance on procedure codes.
Refer to the Medicare Billing: 837I and form CMS-1450 fact sheet for claim submission guidelines, coding, claim accuracy, and other resources.

Direct data entry (DDE)

Learn how to research detailed claim information and coding requirements through DDE, by clicking on the following:
Refer to the Medicare Part A direct data entry (DDE) training manual pdf file for all field descriptors and additional guidance.
Claim summary inquiry (12)
Review detailed claim information, to identify line item(s) that resulted in the claim error.
Open the claim and go to claim page 02 (MAP171)
Press the ‘F2’ key and review the line item details (MAP171D)
Review each line that failed with line item reason codes 32400-32404
DDE - Claim summary inquiry (12) screen, with the line item detailed information (MAP171D)
Revenue codes (13)
Utilize the revenue code inquiry screen when you need to determine:
Effective and termination dates (if applicable)
Allowable type of bills (TOB)
If a HCPCS code is required
If a unit is required
If a rate is required
DDE - Revenue code (13) inquiry screen
HCPC inquiry (14)
Utilize the HCPCS inquiry screen when you need to determine:
Effective and termination dates (if applicable)
Allowable revenue codes
Note: When the allowable revenue codes field is blank, the system allows any revenue code for the keyed HCPCS.
DDE - HCPC Inquiry (14) screen
Source: First Coast Education Action Team
list item Please use your browser's back button to return to the referring page.
Source: First Coast's Education Action Team
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.