skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 11/16/2022 Location: FL, PR, USVI Business: Part A

RTP reason code 30912 FAQ

Q: What steps can we take to avoid return to provider (RTP) reason code 30912?
For a description associated with Medicare Part A reason code(s) visit Part A Reason Code Lookup tool. Enter a valid reason code into the box and click the submit button.
A: An adjustment claim (type of bill XX7) was submitted with an incorrect cross-reference document control number (DCN), or you are attempting to adjust a previously adjusted/cancelled DCN. The following actions should be taken prior to submitting an adjusted claim.
Ensure the cross reference DCN is correct and complete for the claim being adjusted
CMS-1450, field locator (FL) 64 or electronic equivalent
Direct data entry (DDE) claims screen page 01, MAP1711
Submit a new claim if the original claim has been cancelled (type of bill XX8)
Submit an adjusted claim if the original claim has been adjusted (type of bill XX7)
For additional information visit Adjust, reopen, or resubmit claim FAQs
Source: CMS internet-only manual (IOM), publication 100-04, Chapter 34 external pdf file;
CMS Medicare Learning Network (MLN) fact sheet, Medicare Billing: 837I and CMS-1450 external pdf file;
Medicare Part A Direct Data Entry (DDE) Training Manual
pdf file
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.