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Last Modified: 5/15/2020 Location: FL, PR, USVI Business: Part A

RTP reason code 30912 FAQ

Q: What steps can we take to avoid return to provider (RTP) reason code 30912?
Click here for a description associated with Medicare Part A reason code(s). Enter a valid reason code into the box and click the submit button.
A: An adjustment claim (type of bill XX7) was submitted with an incorrect cross-reference document control number (DCN), or you are attempting to adjust a previously adjusted/cancelled DCN. The following actions should be taken prior to submitting an adjusted claim.
Ensure the cross reference DCN is correct and complete for the claim being adjusted
Centers for Medicare & Medicaid Services (CMS) form 1450, field locator (FL) 64 or electronic equivalent
Direct Data Entry (DDE) claim screen page 01, MAP1711
Submit a new claim if the original claim has been cancelled (type of bill XX8)
Submit an adjusted claim if the original claim has been adjusted (type of bill XX7)
Click here for additional FAQs on claim adjustments
Source: CMS internet-only manual (IOM), publication 100-04, Chapter 34 external pdf file;
CMS Medicare Learning Network (MLN) fact sheet, Medicare Billing: 837I and CMS-1450 external pdf file;
Medicare Part A Direct Data Entry (DDE) Training Manual
pdf file
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.