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Last Modified: 9/20/2021 Location: FL, PR, USVI Business: Part A, Part B

Avoid the wait: Submit electronically

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Are you using regular mail for submissions to First Coast? We have several electronic options that are easier and faster for you to use. Read on to find out how you can avoid the wait and submit electronically.

Do you submit paper redeterminations? If yes, try this instead:

Fax your redetermination. Our fax number is right on our appeal form.
Submit your request using our SPOT portal’s secure documentation feature
Please take a few minutes to let us know about your experience with the redeterminations process

Do you submit paper reopenings? If yes, try this instead:

Perform reopenings using SPOT or our Reopening Gateway
Learn more about SPOT’s claim reopening feature
Learn more about our Reopening Gateway which requires no user id or password
Perform reopenings using the interactive voice response (IVR) for Part B claims. Learn more here.

Do you submit a paper enrollment application? If yes, try this instead:

Submit electronic applications using PECOS. Learn more here.
Submit paper enrollment applications electronically on our Provider Enrollment Gateway. Learn more here.

Do you respond to additional development requests (ADRs) via mail? If yes, try this instead:

For medical review ADRs, submit your documentation using SPOT’s secure documentation feature or via fax. Learn more here.
For non-medical review ADRs, try PWK which is a process that allows you to submit documentation with an initial claim. Learn more here.

Do you submit paper overpayment refund forms for your Part B claims? If yes, try this instead:

Submit your overpayment refund form using SPOT’s secure documentation feature. Learn more here.

Where to go now:

Request a SPOT account to utilize all features
No registration necessary to use Reopening Gateway, Provider Enrollment Gateway, or PWK
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.